IT Quality Assurance Manager jobs in Lake Havasu City, AZ

POSITION OVERVIEW

The IT Quality Assurance (QA) Manager is responsible for the administration and optimization of in the property casino software. The IT QA Manager will be responsible for ensuring the quality of our COTS software products that are used in the casino industry. This position will manage a team of SQA professionals to ensure that our software products meet the highest standards of quality and reliability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Ensure full transparency and visibility of the state of the product quality, escalating any concerns identified with the team
• Proactively collaborate with cross-functional teams, including developers, vendors, product managers, and customer support teams, to ensure quality standards are met
• Develop and implement IT QA processes and procedures that are efficient, effective, and scalable
• Develop and execute test plans, test cases, and test scripts to ensure the software products meet business requirements and customer needs
• Ensure that defects and issues are tracked, reported, and resolved in a timely and effective manner
• Provide regular status updates and reports to senior management on the progress of the IT QA efforts
• Continuously evaluate and improve the IT QA processes, tools, and methodologies to increase efficiency and effectiveness. conduct exploratory testing
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s degree in computer science, software engineering, or related field and/or equivalent work experience required
• Minimum three (3) years of experience in IT Quality Assurance
• Previous experience working in a large, luxury resort setting preferred
• Experience with deployment and support of complex hospitality and casino systems (i.e.: Enterprise ERP systems, Casino Gaming systems, Hotel PMS, Hotel Key Systems, Point-of-Sale systems, Guest Room Technology, & complex multi-system integrations) preferred
• Working knowledge in IT project implementation or project management preferred
• Experience with automated testing tools and frameworks
• Ability to work collaboratively with cross-functional teams
• Strong attention to detail and ability to analyze complex information
• Ability to work independently and take ownership of tasks and projects
• Excellent problem-solving and communication skills
• Strong organizational skills and attention to detail with the ability to set clear priorities in a fast-paced environment
• Must be willing and able to work a flexible schedule to include holidays, nights, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

Equal Opportunity Employer Veterans/Disabled