IT Quality Assurance Manager manages a group of quality assurance analysts who evaluate, test, and validate software and/or IT services. Develops and implements quality assurance problem reporting processes and systems. Being an IT Quality Assurance Manager analyzes deficiencies in service or performance and recommends product or service improvements to address problems. Designs and implements defect reduction programs. Additionally, IT Quality Assurance Manager requires a bachelor's degree. Typically reports to head of a unit/department. The IT Quality Assurance Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Quality Assurance Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Responsible for creating and implementing the Technology Quality Plan. Monitors regulatory compliance in all areas of operations and reviews new and revised regulations and standards for technology, including but not limited to network operations, technology development and acquisition, support operations, and data governance. Assists in the management of corrective and preventative action, change control, including validation, document control, and record storage, asset control testing, information security controls, governance training, and serve as a second line of defense for the IT department. This position will serve as a liaison with Internal Audit (third line of defense), other second line stakeholders, and may have occasional exposure to regulatory agencies.
Create a quality assurance framework and process that includes unified taxonomies, assessment tools, data and reporting tools
• Document quality and compliance standards by studying operations and regulatory requirements with technology management
• Identify the inventory of policies and procedures that serve as controls, ensuring management is aware of and agree with key controls
• Establish inspection standards, devise testing methods and procedures
• Establish documentation standards for inspection results, rework processes, and overall performance
• Track and monitor corrective actions
• Prepare quality management reports by collecting, analyzing, and summarizing information and trends
• Engage and meet regularly with audit and internal risk stakeholders to review and design testing scenarios/strategies, develop and execute testing plans and report any feedback in a structured format for management
• Monitor regulatory environment, review new and revised regulations and standards, and establish a continuous cycle of improvement of the Quality Plan
• Provide recommendations on addition and / or deletion of key controls, or the review of key controls, based the organization’s risk appetite
• Maintain a positive working relationship with technology management
• Maintain governance staff by recruiting, selecting, orienting and training employees
• Maintain governance staff job results by coaching, counseling, planning and appraising job results
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing professional networks
• Assist with projects for new products, features or services to ensure that appropriate controls are identified for review
• Provide assistance with policy, procedure or control changes related to regulatory or legal changes and/or findings
• Prepare and respond to regulatory agencies
• Perform miscellaneous duties as assigned.
Position Requirements:
- Technology management experience
- Working knowledge of regulations and standards in banking and technology
- Strong attention to detail
- Ability to keep information confidential
- Assertive
- Ability to manage processes
- Self-starter and self-directed worker
- Ability to analyze information
- Technical understanding
- Developing standards
- Dealing with complexity
- Problem solving
- Strong oral and written communication skills
− 5-10 years related work experience in IT governance such as internal/external audit, risk management or quality control
− Bachelor’s degree
− Financial Services industry experience helpful
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