IT Quality Assurance Manager manages a group of quality assurance analysts who evaluate, test, and validate software and/or IT services. Develops and implements quality assurance problem reporting processes and systems. Being an IT Quality Assurance Manager analyzes deficiencies in service or performance and recommends product or service improvements to address problems. Designs and implements defect reduction programs. Additionally, IT Quality Assurance Manager requires a bachelor's degree. Typically reports to head of a unit/department. The IT Quality Assurance Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Quality Assurance Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
About the Company
SkySync is a rapidly evolving, fast-paced, venture-backed software innovator based in the Ann Arbor tech cluster with remote staff in all US time zones. Our workforce excels at data governance and managing our customer’s data orchestration challenges like no other in our space and we have new product opportunities taking us toward a period of rapid growth.
Our QA Manager directs SkySync testing efforts and implements best practices. This position implements best practices and makes tough calls about quality and release readiness. In addition, the manager needs to influence and lead, both by directing QA staff and coordinating with other teams to maintain quality. A large element of the job is working with the Sustaining Engineering team to triage customer issues effectively and make sure fixes get communicated well. We work remotely, so strong communication skills and self-motivation are a must.
Duties and Responsibilities
In addition to the above responsibilities, the QA Manager will assist with regular Quality Assurance tasks as needed, including:
Essential Skills/Qualifications
This position is a great fit for you if you like working in a company where quality is taken seriously, if you like working with dedicated and very smart developers, and you can handle a mix of hands-on and managerial work.
This position is not a great fit for you if you like large organization stability, extensive hierarchies or matrix organizations, and a relatively unchanging set of duties and responsibilities. You also prefer environments which have a low level of distraction with many others in the organization to help you. You avoid conflict and making difficult decisions.
Qualities Needed for Success
Excellent analytical, listening and people skills are a must. You should be able to demonstrate capability in a majority of, if not all, the duties and responsibilities above. You can show experience managing QA teams with specific Best Practices in mind for directing our quality practices.
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