IT Quality Assurance Director jobs in Germantown, TN

IT Quality Assurance Director is responsible for planning and directing the policies, programs, and initiatives used to monitor and measure the overall quality of IT services, systems, and software. Ensures that tracking systems capture useful operational metrics for use in reducing defects, improving service, and optimizing the implementation process. Being an IT Quality Assurance Director requires a bachelor's degree. Typically reports to a top management. The IT Quality Assurance Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an IT Quality Assurance Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Meter to Cash Director
  • STellent IT
  • Memphis, TN CONTRACTOR
  • Position Summary & Responsibilities

    · We are seeking a dynamic and experienced Meter to Cash Director to lead and manage the end-to-end Meter to Cash process. As the Meter to Cash Director, you will be responsible for owning, optimizing, and overseeing all aspects of metering, billing, and revenue collection processes to ensure efficiency, accuracy, and customer satisfaction. You will report directly to the VP of Customer Experience and play a critical role in shaping the future of our customer-centric utility company. As a major part of Customer Experience, you will play a pivotal role in driving customer satisfaction and ensuring a seamless Meter to Cash process.

    Process Ownership:

    · Assume full ownership of the Meter to Cash process, from meter reading to revenue collection, with a focus on continuous improvement and achieving operational excellence.

    · Strategy Development: Develop and implement strategies to optimize the Meter to Cash process, including setting clear process objectives and KPIs to measure performance.

    · Performance Metrics: Define and monitor key performance indicators (KPIs) related to the Meter to Cash process, such as billing accuracy, collection efficiency, and customer satisfaction, and work to improve these metrics.

    · Process Improvement: Identify areas for process improvement and implement best practices to streamline operations, reduce operational costs, and enhance the overall efficiency of the Meter to Cash process.

    · Billing Accuracy: Ensure accurate and timely billing processes, minimizing errors and discrepancies, and working to resolve customer billing concerns promptly.

    · Data Management: Oversee data management and integrity to ensure that all customer and billing data is accurate, secure, and compliant with relevant regulations.

    · Technology Integration: Collaborate with IT and other relevant departments to integrate and maintain metering and billing systems and technologies that support a smooth Meter to Cash process.

    · Customer Experience: Continuously monitor and enhance the customer experience throughout the Meter to Cash journey, addressing customer inquiries and concerns with professionalism and timeliness.

    · Regulatory Compliance: Stay updated on regulatory changes and ensure the organization's compliance with all relevant laws and regulations pertaining to billing and revenue collection.

    · Budget Management: Develop and manage the department's budget to ensure cost-effective operations and resource allocation, aligning it with process optimization goals.

    · Team Development: Recruit, train, and develop a skilled and motivated team, fostering a culture of process ownership, continuous improvement, and collaboration.

    Required Education & Experience

    · Bachelor's degree in Business, Finance, or a related field.

    · Minimum of 7 years of experience in utility billing, revenue collection, or related roles with a focus on process ownership.

    · Proven leadership experience in managing and leading a team in a dynamic environment.

    · Strong analytical and problem-solving skills.

    · Excellent communication and interpersonal skills.

    · In-depth knowledge of utility billing systems and regulatory requirements.

    · Ability to adapt to changing business and regulatory environments.

    Preferred Education

    · Master's degree preferred

    Job Type: Contract

    Pay: $40.00 - $46.00 per hour

    Benefits:

    • Employee discount
    • Life insurance
    • Referral program

    Work Location: On the road

  • 3 Days Ago

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Quality Assurance Manager
  • Hino Motors MFG USA Inc
  • Marion, AR FULL_TIME
  • Hino Motors Manufacturing is an OEM that assembles trucks in West Virginia, automotive components in Arkansas, and operates a parts distribution center in California. We are currently seeking a full-t...
  • 19 Days Ago

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Inspector, Quality Assurance
  • Brother USA
  • Memphis, TN FULL_TIME
  • Let's Grow Together Our mission is to live our “at your side” promise and simplify and enrich the lives of our customers, employees, and communities. "At your side" is more than a slogan to us; it’s t...
  • 19 Days Ago

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Quality Assurance Specialist
  • ABB Inc.
  • Senatobia, MS FULL_TIME
  • Quality Assurance SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB,...
  • 20 Days Ago

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Quality Assurance Compliance Officer
  • STERNO – A Sterno Group Company
  • Memphis, TN FULL_TIME
  • Position: Quality Assurance Compliance Officer Department: Operations Reports to: Sr Director of Quality & Supply Chain Scope: The Quality Assurance Compliance Officer (QACO) will support the Director...
  • 24 Days Ago

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Quality Assurance Systems Specialist
  • Natureplex, LLC
  • Branch, MS FULL_TIME
  • DescriptionNatureplex is a privately held company that was first started in 2001 and has been growing exponentially each year. We offer our own control brand but are also very strong in private label ...
  • Just Posted

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0 IT Quality Assurance Director jobs found in Germantown, TN area

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Director of Quality
  • The Judge Group
  • Memphis, TN
  • Description:As Quality Assurance Director, you will be responsible for overseeing all aspects of Quality Assurance and S...
  • 3/28/2024 12:00:00 AM

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IT Manufacturing Operations Systems Analyst IV
  • Monogram Foods
  • Memphis, TN
  • Job Details Level Experienced Job Location Memphis Support Center - Memphis, TN Position Type Full Time Education Level ...
  • 3/28/2024 12:00:00 AM

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Project Superintendent
  • The Christman Company
  • Memphis, TN
  • Build More with Your Career at Christman Are you interested in becoming an employee-owner with a leading national genera...
  • 3/28/2024 12:00:00 AM

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Clinical Director-LCSW
  • WellMind
  • Memphis, TN
  • Job Description Job Description We are seeking a Licensed Clinical Social Worker (LCSW) with a supervisory credential to...
  • 3/28/2024 12:00:00 AM

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Case Management Liaison
  • Positively Living
  • Memphis, TN
  • Job Description Job Description JOB TITLE: Case Management Liaison REPORTS TO: Senior Director of Compliance and 340B/Se...
  • 3/28/2024 12:00:00 AM

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Consultant - Business Operations / Management
  • Cogent Analytics
  • Memphis, TN
  • Job Description Job Description Business Operations Consultant/Project Director Design, build, implement, train and eval...
  • 3/27/2024 12:00:00 AM

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Preschool - Assistant Director
  • The Goddard School Cordova
  • Cordova, TN
  • Job Description Job Description Overview An Assistant Director at The Goddard School is responsible for managing the pro...
  • 3/24/2024 12:00:00 AM

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Director-Pharmacy - DC Pharmacy BMH Desoto
  • Baptist Memorial
  • Southaven, MS
  • Summary Provides innovative leadership to maximize the Pharmacy Department's contribution to the overall hospital perfor...
  • 3/24/2024 12:00:00 AM

Germantown is a city in Shelby County, Tennessee, United States. The population was 38,844 at the 2010 census. Germantown is a suburb of Memphis, bordering it to the east-southeast. Germantown's economy is dominated by the retail and commercial service sectors; there is no heavy industry in Germantown. In the city center is the "Old Germantown" neighborhood, anchored by a railroad depot (a 1948 reproduction of the 1868 original) and railroad tracks that recall the community's earliest days of development as an outpost along the Memphis and Charleston Railroad. The city hosts many horse shows a...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Quality Assurance Director jobs
$179,842 to $251,732
Germantown, Tennessee area prices
were up 1.3% from a year ago

IT Quality Assurance Director in Biloxi, MS
Quality management systems are not just limited to “manufactured” products.
December 26, 2019
IT Quality Assurance Director in Portsmouth, OH
The driving force behind all quality control systems is customer feedback.  Without the customer, you have no business.  Unless the customer is satisfied with your product, you will not have a business for long.  Unless you know what the customer wants and expects, you cannot possibly deliver it.
December 22, 2019
IT Quality Assurance Director in Galveston, TX
A quality assurance role should be established for all projects.
January 23, 2020