IT Quality Assurance Director jobs in Fort Myers, FL

Storm Smart is one of the largest manufacturers of storm protection products in the Americas. We have an extensive list of accomplishments including being recognized by Inc. Magazine as one of the fastest growing privately held corporations in North America.

Since our start in 1996, we have helped more than 100,000 homeowners increase the value of their property by making their homes both safer from storms and more energy efficient. We continue to revolutionize the storm protection industry powered by the most talented people with an unwavering drive to be the best.

Because we believe in our workforce, you will be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed.  

We also offer the following:

• Competitive Pay
• Health, Dental and Vision
• Company-paid Group Life Insurance
• Paid Time Off
• Holiday Pay
• Generous 401(k) plan that includes a 4% employer match.
• Tuition reimbursement
• Company-paid Short Term Disability Plan
• Critical illness, Hospital Indemnity, and Accident plans
• Volunteer Time Off
• Parental Leave

At Storm Smart, our success depends on people, productivity, and procedures.

The Quality Training Supervisor is responsible for developing and implementing training programs for custom applications, safety, customer communication, and device software use. This role involves hands-on training, quality inspection of installations, and active involvement in the professional growth of our installers.

Key Responsibilities & Duties:
 

• Custom Applications and Safety Training: Develop and conduct on-site training sessions for installers on custom applications and job site safety protocols.
• Communication Skills Training: Train installers in effective verbal communication with customers, especially in collecting final balances and managing customer interactions.
• Device Program Training: Educate installers on utilizing device programs and technology for job efficiency.
• Quality Inspections: Inspect installations by Journeyman and Expert installers upon job completion to ensure adherence to quality standards.
• Issue Resolution and Follow-Up: Identify issues during inspections, document findings, and coordinate with Installation Supervisors to ensure corrective actions are taken.
• Spot Check Installations: Conduct random checks on ongoing installations to ensure quality and safety standards are maintained.
• Progress Tracking: Monitor and track the progression of installers and trainees for potential promotions, providing feedback and recommendations based on performance.
• Operational Support: Assist installers with organizing and loading daily jobs to streamline operations and enhance efficiency.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Skills/ Abilities:
 

• Proven experience in a quality control or training role within the installation industry.
• Strong knowledge of installation processes, safety regulations, and customer service best practices.
• Excellent teaching and communication skills, with the ability to convey complex information in an understandable manner.
• Exceptional organizational and leadership skills.
• Strong problem-solving ability and attention to detail.
• Proficiency in relevant software and technology tools.

Education/Experience/Licenses/Certifications:
 

• Clean Valid drivers License
• High School Diploma, GED or equivalent

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is in an office setting with the noise level of quiet to moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or listen. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Storm Smart is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is our policy to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.