IT Quality Assurance Director is responsible for planning and directing the policies, programs, and initiatives used to monitor and measure the overall quality of IT services, systems, and software. Ensures that tracking systems capture useful operational metrics for use in reducing defects, improving service, and optimizing the implementation process. Being an IT Quality Assurance Director requires a bachelor's degree. Typically reports to a top management. The IT Quality Assurance Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an IT Quality Assurance Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
About Acacia Center for Justice:
The Acacia Center for Justice (“Acacia”) provides legal support and representation to immigrants facing deportation through the development, coordination, and management of national networks of legal services providers serving immigrants across the country. Acacia’s goals are twofold: to support immigrant legal services and defense networks to provide exceptional legal services to immigrants; and to advocate for the expansion of these programs and the infrastructure critical to guaranteeing immigrants access to justice, fairness, and freedom. Acacia ensures accountable, independent, zealous, and person-centered legal services and representation to protect the rights of all immigrants.
Job Summary:
The Associate Program Director will oversee the team providing program management support to legal service providers (LSPs) serving unaccompanied children nationwide with immigration legal services, including full-scope representation in removal proceedings. The team ensures the provision of high-quality legal services to children in and released from immigration detention and funding contract compliance. In this role, they will coordinate with the Budgets & Resource Management; Technical Compliance; Learning & Development; and Research, Evaluation & Data Analytics teams to ensure cohesive and comprehensive program policies and technical assistance for the network of LSPs. They will support the Operations and Quality Assurance team in strategically brainstorming solutions to challenges that arise in the LSP network and will elevate any challenges, as necessary, to the Program Director. They will join a functional team with various backgrounds in immigration advocacy, child welfare, finance, and research.
Primary Duties/Responsibilities:
Operations Planning and Program Direction
Services Reporting and Technical Assistance
Required Skills, Knowledge, Abilities:
Preferred Skills, Knowledge, Abilities:
Education and Experience:
Compensation and Benefits:
Acacia has established an internal compensation philosophy that centers equity and pay transparency. The salary for this position is set at $126,000. The salary listed is just one component of Acacia’s total compensation package for employees. Supporting Acacia staff—both personally and professionally—is our priority.
People of color and those who have been impacted by the criminal system and immigration system are strongly urged to apply. Acacia is deeply committed to race equality, inclusion and belonging and strives to create a work culture that recognizes everyone's unique lived experience.
To Apply:
Submit your resume and cover letter through the Acacia Careers site. If you encounter technical issues or have accessibility needs, email your resume and cover letter to hiring@acaciajustice.org with Subject: ATTN: Human Resources / [Job Title], Acacia Center for Justice
PLEASE ONLY SUBMIT THROUGH ONE METHOD.
Equal Opportunity Employment:
Acacia is an equal opportunity employer and seeks to recruit persons of diverse backgrounds and support their retention and advancement within the organization. We are committed to fostering a workplace culture inclusive of people with respect to their race, ethnicity, national origin, gender/gender identity, sexual orientation, socio-economic status, veteran status, marital status, age, disabilities, political affiliation, religious beliefs, or any other characteristic. Our commitment to justice and diversity also means providing a work environment that is welcoming, respectful, and engaging.
This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements but constitutes a general definition of the position's scope and function within our organization.
Acacia Center for Justice is an equal opportunity/affirmative action employer. All qualified applicants will be considered for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, current employment status, or caregiver status.