IT Quality Assurance Director is responsible for planning and directing the policies, programs, and initiatives used to monitor and measure the overall quality of IT services, systems, and software. Ensures that tracking systems capture useful operational metrics for use in reducing defects, improving service, and optimizing the implementation process. Being an IT Quality Assurance Director requires a bachelor's degree. Typically reports to a top management. The IT Quality Assurance Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an IT Quality Assurance Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Job Description
The Director of Quality role will be based in Walton, KY and responsible for quality across both Zotefoams’ North American manufacturing sites (Walton, KY, and Tulsa, OK). This position is responsible for leading the implementation of holistic quality improvement processes across both manufacturing sites as well as managing a well-established QA testing lab within a 24/7 work environment. This leader must work closely with all internal and external partners to exceed customer satisfaction.
Some Responsibilities Include:
· Work with the leadership team to review quality standards in the QA lab, operations, and customer service for both the Walton operations (primarily foam production) and Tulsa, OK (primarily fabrication).
· Serves as the primary quality control resource for problem identification, resolution, loss reporting and continuous improvement.
· Establishes collection and analysis systems of statistical data to predict trends that will affect improvement of product quality. Analyze trends, identify, and build action plans to improve quality initiatives, and present recommendations to company leaders.
· Establishes and implements metrics (process capability, control charts, measurement quality) for monitoring system effectiveness and to enable managers to make sound product quality decisions.
· Supports engineering and operation efforts by pro-actively leading quality improvement projects targeting the most critical transformations in the manufacturing of our products.
· Leads root-cause analysis and other problem-solving activities to identify effective corrective actions and process improvements.
· Leads the implementation and documentation of procedures for process control, process improvement, testing and inspection. Drive accountability to the adherence of these critical tools.
· Manage Q/A and Customer Service Staff. Build and grow our internal quality team as the company grows. Responsible for establishing performance standards, employee coaching and development, determining employee needs to include training and responsibilities. Works with Human Resources while evaluating performance, rewards as appropriate, disciplines, and recruits, and retains top-notch talent.
· Lead activities related to achieving and maintaining an ISO 9001-2015 Quality Management System.
· Manage the implementation/maintenance/continuous improvement of Quality Systems.
· Executing and implementing enhancements to existing quality system process in a manner that effectively supports the growth of the business.
· Interacts with customers to ensure that the necessary criteria and provisions are included in quality and process plans, identify opportunities to improve quality and establish feedback with manufacturing and development personnel.
· Ensuring that metrics are established to measure quality and assure that the processes they measure are within established quality standards.
· Provide regular status reports to stakeholders, sponsors, the enterprise, and others involved in the project.
· Leads ISO certification auditing and re-certification processes.
· Ability to travel between all site locations.
Requirements Include:
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Job Type: Full-time
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Job Type: Full-time
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Work Location: In person
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