IT Quality Assurance Director jobs in Anchorage, AK
IT Quality Assurance Director is responsible for planning and directing the policies, programs, and initiatives used to monitor and measure the overall quality of IT services, systems, and software. Ensures that tracking systems capture useful operational metrics for use in reducing defects, improving service, and optimizing the implementation process. Being an IT Quality Assurance Director requires a bachelor's degree. Typically reports to a top management. The IT Quality Assurance Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an IT Quality Assurance Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added IT Quality Assurance Director jobs
- Cook Inlet Tribal Council Inc
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Anchorage, AK
FULL_TIME
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COOK INLET TRIBAL COUNCIL, INC.
JOB DESCRIPTION
Job Title: Compliance and Quality Assurance Manager
Department: 477 Employment and Training Services Department (ETSD)
Reports To: Senior Manager
Supervises: Compliance Officers, ISDA Compliance & Training Coordinator, Administrative Assistant
FLSA Status: Exempt
Pay Grade: E5
Job Type: Full-Time, Regular
AKBCU: Yes ICPA: Yes
General Functions:
The Compliance and Quality Assurance Manager is responsible for the oversight of program compliance throughout the Employment and Training Services Department (ETSD). This includes providing and coordinating staff training across the department on program requirements, eligibility and how to identify program fraud. The Compliance and Quality Assurance Manager manages the Quality Assurance Team, including Compliance Officers, the ISDA Compliance & Training Coordinator and an Administrative Assistant. The Quality Assurance Manager will conduct compliance reviews (investigations) on all ETSD financial assistance programs. This includes overseeing investigations, completing home visits, and compiling written reports of findings. Additionally, this position is responsible for program file reviews to ensure compliance with program policies, regulations, and statues. The Manager works with program staff to collect and document evidence concerning fraudulent activity and when necessary will meet with participants to discuss, present and complete Intentional Program Disqualifications and discuss service options moving forward.
Duties and Responsibilities including but not limited to:
- Perform home visits with participants to gather additional information about surrounding circumstances, and assess or evaluate situations regarding regulatory requirements, all to ensure participants are receiving all eligible services and provide documentation regarding service eligibility.
- Manage the Quality Assurance team, including compliance officers, ISDA Compliance & Training Coordinator and an Administrative Assistant.
- Provide department wide support through training and systems improvement as necessary, working in coordination with the management team to coordinate and train program staff on consistency and identifying fraud referrals.
- Responsible for preparing disposition reports regarding fraud referrals to staff and recommend case action.
- Responsible for preparing and completion of Intentional Program Violation Disqualification files, Administrative Disqualification Hearing files or cases for criminal prosecution.
- Provide all information and background on a participant case as requested by the Participants Rights Privacy Officer when a grievance is filed by a participant.
- Become familiar with the PL 102-477 Grant, ETSD financial assistance programs and program applications.
- Become familiar with the operation of the State of Alaska EIS and CITC 477 database and required state and federal reporting.
- Become familiar with the ETSD financial assistance programs, regulations and manuals, including those under other agencies such as child support services, permanent fund dividend program, department of labor, and housing programs.
- Conduct file reviews for ETSD programs for compliance and quality assurance.
- Manage recoupment collections process to ensure accuracy of payments and tracking.
- Maintain confidentiality according to regulations, policies, and procedures.
- Perform all other related duties as needed and assigned.
Job Specifications:
- Knowledge of P.L. 102-477 and all 477 ETSD programs and sub-program rules and regulations, requirements, policies and procedures and the ability to apply that knowledge to the most difficult caseload situations.
- Thorough knowledge of the EIS Operation, application and limitations plus the interagency interfaces.
- Demonstrated knowledge of interviewing and investigative techniques.
- Working knowledge of available community resources and services and possible application to an individual’s situation.
- Demonstrated ability to work independently with minimal supervision.
- Demonstrated proficiency in Microsoft office, including Word, Excel and Outlook.
- Demonstrated ability to organize work and time; establish priorities; work under pressure and meet deadlines.
- Demonstrated understanding of traditional Alaska Native and American Indigenous cultures and values, including an understanding of CITC’s Values.
- Demonstrated ability to write reports, business correspondence, and procedure manuals.
- Demonstrated ability to maintain composure and use diplomacy and tact when dealing with program participants.
- Demonstrated ability to interpret and apply program rules, regulations, policies and procedures, while making initial and continuing eligibility determinations, within strict time frames.
- Demonstrated ability to analyze and accurately classify types of employment, income resources, expenses and other variables surrounding a household composition.
- Demonstrated ability to effectively communicate program information and requirements to a wide variety of individuals, agency representatives, etc., and to establish and maintain cooperative working relationships.
- Demonstrated ability to mediate disputes and respond to applicant/recipient complaints.
Minimum Core Competencies: CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills.
Minimum Qualifications:
- Demonstrated ability to work independently with minimal supervision.
- Bachelor’s degree in Business Management, Accounting or related field. May substitute for education requirement on a year-for-year basis.
- One (1) year of conducting fact finding investigations.
- Two (2) years supervision experience.
- Five (5) years’ experience involving: extensive person-to-person contact, explaining complex policies, procedures, services or requirements; eliciting or exchanging information as related to requirements or procedures; providing formal or informal instruction or training to people; or interviewing/counseling; or, two years of experience applying statutes, regulations, program requirements or similar criteria or guidelines to review of individual case. Related college work, from an accredited institution, may substitute for required experience on a case-by-case basis.
- Valid Alaska Driver's License and be insurable under CITC's automotive insurance, which requires a driver to be at least 21 years of age and have had a driver's license for at least three years.
- Continued employment is contingent upon receipt of satisfactory report from a state and federal background check.
Preferred Qualifications:
- Bachelors’ degree in Business Management, Accounting or related field.
- Knowledge of state statutes and code applicable to Department of Public Assistance, Department of Labor, Department of Revenue, knowledge of collections including Fair Debt Collections practices.
- Experience with fraud investigations in State EIS system.
Physical Requirements:
- Primarily works in an office setting, with extended periods of time at a desk and on a computer.
NATIVE PREFERENCE STATEMENT: Pursuant to the Indian Self-Determination and Education Assistance Act of 1975 (PL 93-638) and as further guided by CITC’s Native Preference Policy 6.120, CITC maintains preference in all phases of employment for Alaska Native, American Indian (AN/AI) and Native Hawaiian people, including direct lineal descendants and foster or traditionally adopted children. Also included are non-Native head of household members for Native families, which includes foster or traditionally adopted Native children.
Disclaimer
The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.
- 9 Days Ago
- Providence Health
-
Anchorage, AK
FULL_TIME
- Description " This position supports the organization's Risk Management/ Patient Safety program through investigation and analysis of potential and actual adverse events", claims, and regulatory compl...
- 9 Days Ago
- True North Recovery Inc
-
Wasilla, AK
FULL_TIME
- MISSION STATEMENT:As a leading Alaska drug and alcohol treatment center, True North Recovery Inc. is on missionto provide our community with client centered, culturally competent behavioral health tre...
- 3 Days Ago
- Providence Health
-
Anchorage, AK
FULL_TIME
- Description Providence is calling for RNs in Anchorage, Alaska. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especial...
- 3 Days Ago
- Northwest Auto Parts
-
Anchorage, AK
FULL_TIME
- Northwest Auto Parts is hiring for its full-time Warehouse Manager position. This position requires an individual with problem solving skills and managerial experience. Flexibility is important in a d...
- 24 Days Ago
- YKHC
-
Aniak, AK
FULL_TIME
- Quality Assurance Coordinator Aniak, Alaska The vision: Through Native Self-Determination and Culturally Relevant Health Systems, we strive to be the healthiest people. At the Yukon-Kuskokwim Health ...
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0 IT Quality Assurance Director jobs found in Anchorage, AK area
- Internal Revenue Service
-
Anchorage, AK
- Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
- 4/19/2024 12:00:00 AM
- State Of Alaska
-
Anchorage, AK
- Job Description This position is open to Alaskan Residents only. Please check out the residency definition to determine ...
- 4/19/2024 12:00:00 AM
- Alaska Regional Hospital
-
Anchorage, AK
- Description $7,500 Sign-On Bonus!!! w/generous Relocation bonus to qualified candidates Introduction Do you want to join...
- 4/18/2024 12:00:00 AM
- Arcadis
-
Anchorage, AK
- Job Description POSITION - ASSISTANT PROJECT MANAGER - CONSTRUCTION LOCATION - ANCHORAGE, ALASKA Arcadis is the world's ...
- 4/18/2024 12:00:00 AM
- Arcadis Global
-
Anchorage, AK
- POSITION - ASSISTANT PROJECT MANAGER - CONSTRUCTION LOCATION - ANCHORAGE, ALASKA Arcadis is the world's leading company ...
- 4/18/2024 12:00:00 AM
- Tribal Health
-
- Summary: Are you ready to embark on a rewarding leadership journey in one of the most breathtaking landscapes on Earth? ...
- 4/17/2024 12:00:00 AM
- OakTree Staffing
-
Anchorage, AK
- Job Description Job Description Project Internal Quality Auditor Location: Anchorage, AK Description: This position is r...
- 4/17/2024 12:00:00 AM
- Municipality of Anchorage (AK)
-
Anchorage, AK
- Open to the general public and any current Municipal employee. Under direction from the Municipal Manager plans, organiz...
- 4/17/2024 12:00:00 AM
About Anchorage, Alaska
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