IT Quality Assurance Analyst assists in the evaluation, testing, and validation of IT systems, services and /or software. Assesses service levels and product performance to ensure they meet established quality standards. Being an IT Quality Assurance Analyst documents issues and tracks status in designated systems. Develops or participates in the development of solutions to resolve problems. Additionally, IT Quality Assurance Analyst requires a bachelor's degree in IT or related field. Typically reports to a manager. The IT Quality Assurance Analyst work is closely managed. Works on projects/matters of limited complexity in a support role. To be an IT Quality Assurance Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Responsible for creating and implementing the Technology Quality Plan. Monitors regulatory compliance in all areas of operations and reviews new and revised regulations and standards for technology, including but not limited to network operations, technology development and acquisition, support operations, and data governance. Assists in the management of corrective and preventative action, change control, including validation, document control, and record storage, asset control testing, information security controls, governance training, and serve as a second line of defense for the IT department. This position will serve as a liaison with Internal Audit (third line of defense), other second line stakeholders, and may have occasional exposure to regulatory agencies.
Create a quality assurance framework and process that includes unified taxonomies, assessment tools, data and reporting tools
• Document quality and compliance standards by studying operations and regulatory requirements with technology management
• Identify the inventory of policies and procedures that serve as controls, ensuring management is aware of and agree with key controls
• Establish inspection standards, devise testing methods and procedures
• Establish documentation standards for inspection results, rework processes, and overall performance
• Track and monitor corrective actions
• Prepare quality management reports by collecting, analyzing, and summarizing information and trends
• Engage and meet regularly with audit and internal risk stakeholders to review and design testing scenarios/strategies, develop and execute testing plans and report any feedback in a structured format for management
• Monitor regulatory environment, review new and revised regulations and standards, and establish a continuous cycle of improvement of the Quality Plan
• Provide recommendations on addition and / or deletion of key controls, or the review of key controls, based the organization’s risk appetite
• Maintain a positive working relationship with technology management
• Maintain governance staff by recruiting, selecting, orienting and training employees
• Maintain governance staff job results by coaching, counseling, planning and appraising job results
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing professional networks
• Assist with projects for new products, features or services to ensure that appropriate controls are identified for review
• Provide assistance with policy, procedure or control changes related to regulatory or legal changes and/or findings
• Prepare and respond to regulatory agencies
• Perform miscellaneous duties as assigned.
Position Requirements:
- Technology management experience
- Working knowledge of regulations and standards in banking and technology
- Strong attention to detail
- Ability to keep information confidential
- Assertive
- Ability to manage processes
- Self-starter and self-directed worker
- Ability to analyze information
- Technical understanding
- Developing standards
- Dealing with complexity
- Problem solving
- Strong oral and written communication skills
− 5-10 years related work experience in IT governance such as internal/external audit, risk management or quality control
− Bachelor’s degree
− Financial Services industry experience helpful