IT Quality Assurance Analyst jobs in Louisville, KY

IT Quality Assurance Analyst assists in the evaluation, testing, and validation of IT systems, services and /or software. Assesses service levels and product performance to ensure they meet established quality standards. Being an IT Quality Assurance Analyst documents issues and tracks status in designated systems. Develops or participates in the development of solutions to resolve problems. Additionally, IT Quality Assurance Analyst requires a bachelor's degree in IT or related field. Typically reports to a manager. The IT Quality Assurance Analyst work is closely managed. Works on projects/matters of limited complexity in a support role. To be an IT Quality Assurance Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Quality Assurance Analyst
  • WSP USA
  • BLUEGRASS PKWY, KY OTHER
  • This Opportunity

    WSP is currently initiating a search for a Full-Time Quality Assurance Analyst.  This position will be based out of Louisville, KY.

    This position will help preserve service excellence through monitoring, and assessing customer interactions of Contact Center Associates; documenting agent performance strengths, weaknesses, opportunities, and threats; to use a Quality Management System (Calabrio); highlighting immediate compliance issues; assisting in generating standard process measurement reporting; to monitor and track performance measures for the operations; and developing and updating quality guidelines and procedural manuals.

    Your Impact

    • Performs call, email, chat, and text monitoring and assessment of Customer Service Representatives (CSRs) for both inbound and outbound calls.
    • Image review quality assurance.
    • Participates in calibration exercises.
    • Participates in internal listening and viewing sessions.
    • Assists Quality Assurance Manager in providing standard weekly and monthly reporting within predetermined reporting parameters.
    • Provides regular feedback to quality leadership regarding call trends or compliance issues that may arise.
    • Works with quality leadership to continually define quality assurance guidelines.
    • Responsible for ensuring internal and external customer interactions are handled in compliance with established procedures and standards.
    • Become a subject matter expert in all business segments.
    • Offers suggestions for process improvement to foster exceptional customer experience.
    • Assists with the creation and updating of procedure/training manuals.
    • Maintains overall objectivity in supporting consistent and superior customer service.
    • Other duties as assigned.

    Who You Are

    Required Qualifications

    • High School Diploma or GED.
    • Six (6) months quality assurance service experience required.
    • Excellent verbal and written communication skills.
    • Excellent attendance and punctuality.
    • Possess strong interpersonal skills and have compassion and empathy for customer situations.
    • Be energetic, self-motivated, and quick-thinking.
    • Ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast‐paced changing environment.
    • Ability to read and comprehend normal instructions, correspondence, and memos.
    • Ability to effectively present information in one‐on‐one situations to customers, clients, and other employees of the organization.
    • Ability to apply common sense understanding to carry out detailed written or oral instructions.
    • Ability to work flexible eight (8) hour shift between 8:00 a.m. to 6:00 p.m. Monday to Friday.
    • Must be able to pass background and drug screenings.
    • Ability to achieve and maintain departmental performance standards.

    Physical Demands

    • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
    • Ability to adhere to attendance requirements.
    • Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds.
    • Must be able to lift, carry, walk and stand.
    • Vision for reading, recording and interpreting information.
    • Frequent speech communication, hearing and listening to maintain communication.
    • Daily use of computer and keyboard, standard office equipment and telephone.
    • Ability to access, input, and retrieve information from the computer.
    • Frequent hand/eye coordination to operate computer keyboard and office equipment.
    • Noise level in the work environment is quiet to moderate.

    Preferred Qualifications

    • Bilingual Spanish is a plus.

     

    #LI-HW1

  • 24 Days Ago

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Analyst, Quality Assurance
  • Western Kentucky University
  • Bowling Green, KY FULL_TIME
  • Location: Bowling Green, KY Category: Staff Posted On: Thu Aug 3 2023 Job Description: The Kentucky Climate Center at Western Kentucky University (WKU) is seeking applicants for the position of Qualit...
  • 24 Days Ago

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Quality Assurance Analyst/ Tester (FT)
  • Matrix Labour Leasing Ltd.
  • Edmonton, KY FULL_TIME
  • Matrix is looking to hire Quality Assurance Analysts/Testers for our client in Edmonton, AB. A quality assurance personnel is responsible for ensuring that products and services meet the established s...
  • 3 Days Ago

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Quality Assurance Analyst - Compact RN Required - Remote
  • Access Point
  • Louisville, KY OTHER
  • DescriptionAccess Point, a division of Lifepoint Health, is a patient engagement company that works on behalf of physicians, hospital systems, and other key stakeholders to improve engagement and enha...
  • 14 Days Ago

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IT Senior Business Quality Analyst (DIG)
  • The Rawlings Group
  • La Grange, KY OTHER
  • Job Details Level: Experienced Job Location: TRG HeadQuarters - La Grange, KY Position Type: Full Time Education Level: Bachelor's Degree Salary Range: Undisclosed Travel Percentage: Negligible Job Sh...
  • 26 Days Ago

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Quality assurance
  • APL Logistics
  • Shepherdsville, KY FULL_TIME
  • Job Description Overview : The Quality Assurance Asst I inspects product & reports vendor compliance against established criteria, typically sku, color, size, ticketing compliance, hanger seeding, qty...
  • 22 Days Ago

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0 IT Quality Assurance Analyst jobs found in Louisville, KY area

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Business Application Systems Analyst - Senior, IS Enterprise Services, Work from Home
  • Norton Healthcare
  • Louisville, KY
  • Responsibilities Under minimal supervision, the Senior Business App Systems Analyst defines system scope and objectives ...
  • 3/28/2024 12:00:00 AM

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Remote IT Business Quality Analyst 6414
  • TCI Technology Consulting Inc
  • Louisville, KY
  • TCI has an immediate need for an IT Business Quality Analyst (BQA) in LaGrange, KY. This is a Direct Hire opportunity. T...
  • 3/28/2024 12:00:00 AM

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QA Supervisor
  • The Judge Group
  • Louisville, KY
  • Our client is currently seeking a Quality Analyst for their manufacturing facility in the Chicago, IL area.Responsibilit...
  • 3/28/2024 12:00:00 AM

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Manager, Ancillary Systems - IS Patient Services, Work from Home
  • Norton Healthcare
  • Louisville, KY
  • Responsibilities Responsible for Ancillary system applications, onboarding, build, maintenance and support. Responsible ...
  • 3/27/2024 12:00:00 AM

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Clinical Application Systems Analyst Epic - Senior, IS Patient Services, Work From Home
  • Norton Healthcare
  • Louisville, KY
  • Responsibilities Under minimal supervision, the Clinical Applications Systems Analyst Epic Sr defines system scope and o...
  • 3/26/2024 12:00:00 AM

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Manager of Software Development
  • PharmaCord
  • Jeffersonville, IN
  • Our Company: PharmaCord is a leading provider in pharmaceutical patient support services. Our services are sponsored by ...
  • 3/25/2024 12:00:00 AM

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Clinical Applications Systems Analyst - Senior, IS Patient Services, Work from Home
  • Norton Healthcare
  • Louisville, KY
  • Responsibilities Under minimal supervision, the Senior Clinical Applications Systems Analyst defines system scope and ob...
  • 3/24/2024 12:00:00 AM

Louisville and Jefferson County have a combined area of 397.68 square miles (1,030.0 km2), of which 380.46 square miles (985.4 km2) is land and 17.23 square miles (44.6 km2) (4.33%) is covered by water. Louisville is southeasterly situated along the border between Kentucky and Indiana, the Ohio River, in north-central Kentucky at the Falls of the Ohio. Although situated in a Southern state, Louisville is influenced by both Southern and Midwestern culture. It is sometimes referred to as either one of the northernmost Southern cities or as one of the southernmost Northern cities in the United St...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Quality Assurance Analyst jobs
$56,819 to $73,422
Louisville, Kentucky area prices
were up 1.2% from a year ago

IT Quality Assurance Analyst in Sumter, SC
Champions the application of quality principles as IT matures its internal capabilities.
January 26, 2020
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Demonstrates the ability to develop comprehensive quality assurance and testing on a project that adequately addresses the risk and complexity of the project.
January 18, 2020
IT Quality Assurance Analyst in Saint Paul, MN
Guide the recruiter to the conclusion that you are the best candidate for the it quality assurance analyst job.
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