IT Project Coordinator jobs in Madison, WI

Elevity is one of the largest and most capable technology service providers in the Midwest. Our talented and passionate team is the engine driving our continuing growth and strong position in the market.
Elevity is a combination of the words “elevate” and “security.” We aspire to elevate our clients’ businesses by delivering cutting-edge IT strategy, security, solutions, and support. Each Elevity team member has a direct impact on the success of the local businesses we serve every day.
We also aim to elevate every team members’ career. We believe strongly in developing from within, working with each employee to create a fulfilling career path and provide continuing education.
Our work environment promotes both growth and balance – we encourage everyone to challenge themselves in their roles, but also take time away from the office to enjoy life. As a subsidiary of The Gordon Flesch Company, Elevity offers competitive salaries, generous benefits, and a fun, collaborative work environment.
In this role you will:

• Process and coordinate all new managed IT services orders, revisions, cancellations, change in payments; including the billing of projects and customer installations.
• Ensure accuracy and completeness of order submission documents.
• Enter orders in business systems, monitor progress in queues, and close out applicable workflows to ensure timely project completion and billing.
• Manage ETA’s of IT Hardware and collaborate with Sales Support to identify alternative products or vendors (whenever Necessary) to fulfill orders in a timely manner.
• Coordinate with internal departments and sales teams to ensure timely and quality implementation of customer solutions.
• Lead and coordinate the monthly billing review of all service tickets that have been completed. Work with Elevity Contracts, CSS team, and Engineers to make sure all entries are accurate. Invoice those entries out with accordance to the monthly invoicing deadlines.
• Collaborate with Contracts department to ensure appropriate billing contact information is maintained in business systems.
• Serve as primary internal point of contact for all order and invoicing questions from Service Delivery and Sales departments. Coordinate and work with customers to get their invoice questions answered in a timely fashion.
• Work closely with Sales Support to order correct products, verify vendor pricing, and monitor vendor shipping dates. Communicate delivery timelines with Service Delivery and Sales departments.
• Provide effective customer service for client needs including but not limited to delivery scheduling and invoicing.

You will need:

• High school diploma or equivalent.
• Excellent verbal and written communication skills with the ability to handle high demands and communicate in a professional manner.
• Excellent organizational skills with strong attention to detail.
• Ability to handle multiple tasks both effectively and efficiently.
• Ability to provide excellent customer service.
• Strong problem solving skills.
• Experience with logistics and business systems.
• Excellent data entry skills.
• Proficient with Microsoft Office applications, including Word, Excel, and Outlook.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Work Location: In person