IT Production Control Supervisor supervises, establishes, and coordinates the production control activities in an IT environment. Ensures the flow of data and operations between or within departments. Being an IT Production Control Supervisor requires an associate degree in the field. Typically reports to a manager. The IT Production Control Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an IT Production Control Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
The IT Service Supervisor oversees IT operations functions including project management, service delivery, and service continuity. Manage IT service technicians as well as coordinate and escalate service requests to the internal or external technical resources to ensure end-to-end service delivery expectations are achieved or exceeded. Hire, train, mentor, and schedules assigned support staff.
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