IT Procurement Manager jobs in Springfield, MA

IT Procurement Manager leads and manages all phases of the IT procurement function. Evaluates and identifies the needs of the organization and stakeholders. Being an IT Procurement Manager defines clear and specific requirements for equipment and services. Researches suppliers and directs the sourcing process. Additionally, IT Procurement Manager negotiates contracts, pricing, terms, and service level agreements. Establishes standards and policies for efficient and fair procurement practices. Requires a bachelor's degree or equivalent. Typically reports to a head of a unit/department. The IT Procurement Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Procurement Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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IT Help Desk Manager
  • Suzor IT
  • Greenfield, MA FULL_TIME
  • About Suzor IT:

    Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis.


    Job Description

    We are currently seeking a highly qualified Help Desk Manager to join our team. In this role, you will have the crucial responsibility of leading our technical support team and ensuring the delivery of exceptional customer service while effectively resolving all technical issues.


    As a Help Desk Manager, it is essential that you possess a strong technical background complemented by extensive customer service experience. Your problem-solving mindset, coupled with the ability to motivate and inspire your team to achieve specific goals, will be vital to excel in this position.


    Your primary objective will be to ensure the provision of high-quality technical support, which directly contributes to increased client satisfaction. By leveraging your expertise and leadership skills, you will guide your team in providing efficient and effective solutions to our valued customers.


    We are looking for a Help Desk Manager who is not only proficient in technical matters but also possesses excellent communication skills and the ability to collaborate with different stakeholders. Your dedication to delivering exceptional customer service and driving continuous improvement will be instrumental in achieving our organizational objectives.


    If you are ready to take up this challenging yet rewarding role, join our team as a Help Desk Manager and contribute to our commitment to providing top-notch technical support and enhancing client satisfaction.


    Responsibilities

    • Manage the help desk team and evaluate performance
    • Ensure customer service is timely and accurate on a daily basis
    • Recruit, train, and support help desk representatives and technicians
    • Set specific customer service standards
    • Contribute to improving customer support by actively responding to queries and handling complaints
    • Establish best practices throughout the entire technical support process
    • Follow up with customers to identify areas of improvement
    • Provide customer feedback to the appropriate internal teams
    • Travel to client sites
    • Meet regularly with client leadership to ensure Help Desk is meeting the organization's requirements/needs
    • Manage client accounts to follow/comply with the Suzor IT Municipal playbook
    • Ability to resolve conflict through de-escalation


    Requirements and skills

    • Proven work experience as a Help desk manager
    • Hands-on experience with help desk and remote control software
    • Solid technical background with an ability to give instructions to a non-technical audience
    • Customer-service oriented with a problem-solving attitude
    • Excellent written and verbal communications skills
    • Team management skills
    • BS degree (or similar experience) in Computer Science, Information Technology or relevant field



    Help Desk Technician Compensation, Benefits, Schedule, and Location

    • Compensation: $70,000 to $80,000 per year 
    • Schedule: Monday to Friday (8:00am to 4:00pm)
    • Location: This position may require some travel. 
    • Benefits include:
      • Health insurance
      • Dental insurance
      • Vision insurance
      • Life insurance
      • 401(k)
      • Paid time off
      • Mileage reimbursement


  • Just Posted

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Procurement Manager
  • Pioneer Valley Transit Authority (PVTA)
  • Springfield, MA FULL_TIME
  • About us The Pioneer Valley Transit Authority provides public transportation to twenty-four (24) communities within Hampshire and Hampden Counties in beautiful Western Massachusetts. Our mission is fo...
  • 1 Month Ago

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Service Pod Manager
  • Paragus Strategic IT
  • Hadley, MA FULL_TIME
  • Paragus IT is the largest outsourced vendor in the Pioneer Valley, and we are just getting started. We aspire to be serving 1000 customers across the entire country, and we won’t stop until we get the...
  • 2 Days Ago

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Project Manager - IT - Advanced
  • TalentBurst
  • Springfield, MA FULL_TIME
  • Job DetailsProject Manager Location: Springfield, MA Duration: 12 Months Max Rate: W2 Acceptable The Opportunity We're looking for an experienced project manager to join the MMFA technology team and l...
  • Just Posted

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Business/IT Relationship Manager
  • FIT Staffing
  • Springfield, MA FULL_TIME
  • Our client, a large non-profit mental health and human services organization in Western Massachusetts, is seeking a full-time Business/IT Relationship Manager who will report to the CIO and will ensur...
  • 2 Days Ago

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Senior IT Manager
  • VIABILITY, INC
  • Springfield, MA FULL_TIME
  • Welcome! Thank you for exploring a career with us! Our team of 500 dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities in Mas...
  • 1 Month Ago

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0 IT Procurement Manager jobs found in Springfield, MA area

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Senior Group Procurement Manager
  • Cartamundi
  • East Longmeadow, MA
  • Join the worldwide leader in playing cards and in play solutions. Play is what keeps us going, and it always has been ou...
  • 3/28/2024 12:00:00 AM

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Procurement Contract Manager (1873330)
  • Tier4 Group
  • Springfield, MA
  • On a day-to-day basis, the Procurement Manager will orchestrate multiple simultaneous projects which will require excell...
  • 3/27/2024 12:00:00 AM

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IT Manager
  • Behavorial Health Network, Inc
  • Springfield, MA
  • Are you a dynamic, technically masterful, IT Manager looking to grow your career in Behavioral Healthcare? We're looking...
  • 3/27/2024 12:00:00 AM

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Category Sourcing Manager - Technology
  • The Walt Disney Company
  • Bristol, CT
  • Job Posting Title: Category Sourcing Manager - Technology Req ID: 10080988 Job Description: Please note this position re...
  • 3/26/2024 12:00:00 AM

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Strategic Sourcing Manager
  • MHEC
  • Amherst, MA
  • MHEC’s Strategic Sourcing Managers support its 2700+ customer base by developing and managing a portfolio of publicly bi...
  • 3/25/2024 12:00:00 AM

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Sourcing Manager
  • Peter Paul Electronics Co., Inc.
  • New Britain, CT
  • Job Description Job Description Position Overview – We are seeking an experienced and strategic Sourcing Manager to join...
  • 3/24/2024 12:00:00 AM

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Pharmacy Buyer
  • Connecticut Children's Medical Center
  • Hartford, CT
  • VIDEO INTERVIEW REQUIRED To be considered for next steps in the interview process, we require all Pharmacy Buyer applica...
  • 3/24/2024 12:00:00 AM

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Director of Finance And Operations
  • ASSISTments
  • Auburn, MA
  • Job Description Reporting to the Executive Director, the Director of Finance & Operations works in collaboration with th...
  • 3/24/2024 12:00:00 AM

Springfield is located at 42°6′45″N 72°32′51″W / 42.11250°N 72.54750°W / 42.11250; -72.54750 (42.112411, −72.547455). According to the United States Census Bureau, the city has a total area of 33.1 square miles (85.7 km2), of which 31.9 square miles (82.5 km2) are land and 1.2 square miles (3.1 km2), or 3.65%, are water. Once nicknamed "The City in a Forest," Springfield features over 4.0 square miles (10.4 km2) of urban parkland, 12% of its total land area. Located in the fertile Connecticut River Valley, surrounded by mountains, bluffs, and rolling hills in all cardinal directions, Spring...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Procurement Manager jobs
$132,588 to $222,397
Springfield, Massachusetts area prices
were up 1.6% from a year ago

IT Procurement Manager in Duluth, MN
Based on our compensation data, the estimated salary potential for IT Procurement Manager will increase 16 % over 5 years.
December 05, 2019
IT Procurement Manager in Madison, WI
Although there are numerous variables in the project procurement management, there are four specific phases that can help ensure the job is accomplished on time and within the budget.
February 19, 2020
IT Procurement Manager in Sioux Falls, SD
Before using the Procurement application, create assignment groups for catalog tasks.
January 14, 2020