IT Contracts Manager jobs in Mansfield, OH

• Manage and provide support for technology-related projects (ex. Security Camera system setups, Upgrading or rewiring rooms, -Upgrading Technology)

• Serve as an escalation as needed for Field Technicians

• Communicate updates to Grid Services Team and make necessary documentation updates regarding Account Services Sheet

• Communicate updates to Grid Services Team and make necessary documentation updates regarding the Network & Infrastructure Sheet

• Work with Grid Team to provide information for Annual Audit of Accounts & Groups

• Identify new projects with the client and work with the Project Manager to build out the project

• Work in conjunction with Grid Services to implement Vinson Group, LLC standardized solutions for technology projects

• Deliver project communication to clients and staff

• Ensure projects are completed within the designated timeline

• Close out projects upon completion

• Escalate Network & Infrastructure and Data & Application Services tickets to Grid Services as needed

• Follow up on aged tickets (over 30 days old) by updating the ticket with a note no longer seven days

• Confirm tickets are completed promptly and properly. Provide follow-up on unresolved tickets

• Conduct daily team calls as needed

• Conduct monthly operations meetings

• Develop action plans, set timelines and maintain continuous communication to manage the client’s expectations on a day-to-day basis

• Assist Regional Director of Technology in creating milestones, tasks, and planning for clients

• Deliver the services outlined in the support contract developed for each client

• Communicate project milestones and updates on project status to the client

• Communicate outages to clients and staff on a consistent level

• Act as a point of contact for Clients ordering technology equipment

• Own 3rd Party Vendor Sheet and confirm it is updated and accurate

• Own client Inventory documentation and ensure it is updated throughout the year

• Own all updates to the account services sheet and ensure audit milestones are complete

• Communicate with Clients as it relates to critical/high visibility issues and escalate grievances as appropriate

• Verify clients receive their bi-weekly Health Check Report (tickets on hold)

• Schedule a monthly/quarterly meeting with all clients to conduct Operations Meetings (as outlined in the contract)

• Collect feedback on the technician’s performance from the client

• Ensures accuracy for both Time and Data Entry by reviewing/submitting timesheets on a weekly basis

• Delegate daily work to Field Technicians and schedule them by location

• Manage project deadlines and communicate any project issues to the team/upper management as appropriate

• Serve as point of contact for Field Technicians with questions/issues and provide guidance or escalation

• Set an example for the team by consistently demonstrating a high level of professionalism

• Act as a mentor and provide coaching and training to Field Technicians

• Conduct quarterly Touch Points and Annual Reviews with Field Technicians

• Conduct and document weekly Field Team Huddle calls to discuss any issues, company updates or client feedback

• Participate in scheduled Regional Director lead team meetings and quarterly company training

Required Qualifications:

• IT related experience

• Ability to think critically, problem-solve, communicate and manage task execution

• Ability to strategically plan, organize and establish priorities to achieve results

• Strong interpersonal and communication skills to effectively interface with clients and senior management

• Ability to work under tight deadlines while maintaining a high-quality level of work

• High level of professionalism, ethics, and integrity, with the ability to build relationships while ensuring compliance with all company policies

• Detail-oriented and well-organized, with the ability to effectively manage a high-volume workload

• Able to handle sensitive/confidential situations and documentation

• Growth mindset with a passion for new challenges, continued growth, and feedback

• Ability to motivate a team to work together, handle deadlines, and manage multiple responsibilities

• Strong analytical, interpersonal, written, and communication skills

  
  

• Identify new projects with the client and work with Project Manager to build out the project

• Work in conjunction with Grid Services to implement Vinson Group, LLC standardized solutions for technology projects

• Deliver project communication to clients and staff

• Ensure projects are completed within the designated timeline

• Close out projects upon completion

• Escalate Network & Infrastructure and Data & Application Services tickets to Grid Services as needed

• Follow up on aged tickets (over 30 days old) by updating the ticket with a note no longer seven days

• Confirm tickets are completed promptly and properly. Provide follow-up on unresolved tickets

• Conduct daily team calls as needed

• Conduct monthly operations meetings

  
  

• Associates degree in Computer Science, Information Technology, Business Administration, or a related field

• 3 years of Education Information Technology experience

• Industry Certifications related to the position

• Experience working in a school or educational environment

• Experience managing or mentoring employees

  
  

Physical Demands and Work Environment:

• Ability to talk, hear, and use hands and fingers to manipulate computer keyboard, objects, or controls.

• Requires employee to frequently stand, climb, crawl, walk, pull and/or push.

• Vision abilities (with correction) include close, distance, and ability to adjust focus.

• The ability to communicate information and ideas in speaking so others will understand.

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift 50 pounds at times.

  
  

Position Type and Expected Hours of Work:

This is a full-time position, and typical work hours are Monday through Friday, 40-hours. Our hours of operation are from 7:00 AM and 5:00 PM. We offer flexible schedules from within this time frame to fit your needs. Overtime may be required on an as-needed basis.

• 401(k) after 6-months of employment

• Health Insurance

• Dental Insurance

• Vision Insurance

• Tenure based PTO policy, accruing starts at 120 Hours per year

• 10 Paid Holidays

• Life Insurance

• Paid Monthly Team Lunches

• Hours of Operation: Monday – Friday

• Mileage Reimbursement, $0.655 per mile after 40-miles of travel per day

• Company Phone or Personal Phone Reimbursement

• Flexible Schedule

• Being Part of a Team vs. Being a Number

• Friendly Working Environment

  
  

• Vinson is an Equal Opportunity Employer - Minorities/Females/Disabled/Veteran - "Know Your Rights"

• Policy on Affirmative Action - "Policies"