IT Capacity Planning Manager manages staff responsible for monitoring the organization's data processing and storage needs and develops long-term plans to meet business requirements. Develops policies for network storage system troubleshooting, updating and general maintenance. Being an IT Capacity Planning Manager documents problems and solutions and serves as the point of contact for network capacity related issues. Allocates storage space, plans for future projects or acquisitions, reviews hardware and software configurations and makes suggestions for appropriate storage or backup models. Additionally, IT Capacity Planning Manager may require a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The IT Capacity Planning Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Capacity Planning Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.
About the team
We're a supportive, down-to-earth, fun team of operators who work closely with designers, researchers, data analysts, product managers, engineers, and other cross-functional peers to create enjoyable user experiences. We're fully committed to the belief that every customer touchpoint is an opportunity to strengthen a relationship, and to build the Turo brand, no matter the channel or issue at hand.
We’re looking for an energetic and enthusiastic individual to be our first dedicated Capacity Planning Manager for our contact center operations supporting various channels 7x24. You are excited by providing an amazing customer experience and about using data to drive workforce management initiatives and activities with partners..
The CX Ops Workforce & Capacity Planning Manager will be responsible for taking our effort to the next level including implementing the tools and processes necessary to do so. This role will work closely with Analytics and Finance teams and will own all phases of demand forecasting, budget, and labor scheduling. The CX Ops Workforce & Capacity Planning Manager will partner with the Product team and other members of the Customer Experience (CX) team to optimize and improve the experience of our community and advocates. The ideal candidate will be analytically driven, innovative, collaborative, and passionate about workforce management, customer support operations, and optimization. This is an exciting opportunity to develop and to test different forecasting methodologies to improve forecast accuracy and build analytical tools to ensure balanced SLA across all channels and intervals.
You'll report to the Director, Vendor Management and will work closely with Analytics and Finance teams owning all phases of capacity forecasting and budgeting. If necessary, you will roll up your sleeves and assist the front line while simultaneously thinking of how to improve the process.
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The Phoenix base salary target range for this full-time position is $93,000-$104,000 equity benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in this location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process.
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0 IT Capacity Planning Manager jobs found in Peoria, AZ area