IT Capacity Planning Manager jobs in Pennsylvania
IT Capacity Planning Manager manages staff responsible for monitoring the organization's data processing and storage needs and develops long-term plans to meet business requirements. Develops policies for network storage system troubleshooting, updating and general maintenance. Being an IT Capacity Planning Manager documents problems and solutions and serves as the point of contact for network capacity related issues. Allocates storage space, plans for future projects or acquisitions, reviews hardware and software configurations and makes suggestions for appropriate storage or backup models. Additionally, IT Capacity Planning Manager may require a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The IT Capacity Planning Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Capacity Planning Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added IT Capacity Planning Manager jobs
Analyst, Capacity Planning (Workforce Management)
- Accolade, Inc.
-
Plymouth Meeting, PA
FULL_TIME
- About Accolade Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com. Role overview Are you looking for an exciting career with a quickly growing company? Do you have the drive to be part of a growing team to build processes and management routines which will help improve operating performance and scale the business? Are you a self-motivated problem solver who wants to make a large impact on the company’s overall success? If yes, then the Capacity Planning Analyst role is for you. The Capacity Planning Analyst will help to design and advance existing processes and methodologies for Contact Center Demand Forecasting. This role will be responsible for analyzing historical performance and projected growth. This will be leveraged to deliver long-term and short-term volume forecasts and work time associated with inbound and outbound calls and messages. These monthly, weekly, and daily forecasts will be used to ensure proper staffing levels and hiring plans are created to meet our customer obsession mission. The Forecasting Analyst will be part of a broader team of analysts which will help guide the business in decision making, goal planning, and help to improve both operational and financial performance. This role will also need to conduct ah-hoc analysis for planning, decision making, and improved operating performance. A day in the life… Analyze, identify and evaluate trends and patterns for improving call volume and staffing needs for the multiple workgroups that this position is responsible for. Leverage the existing reporting, call volume trends, arrival patterns, peak of month/weeks to forecast calls and messages by client. Forecasts will need to be created monthly looking 18 months out, and weekly for the upcoming 4-6 weeks. Monitor real time trends in volumes and performance to adjust forecasting models for improved accuracy. Create new forecasting models for teams currently not supported in the capacity planning processes. Make recommendations for improvement and/or advancement of processes, reporting and data. Engage and partner with key stakeholders from across the enterprise to ensure we have the right staff at the right times to exceed our customer expectations. Prepare reconciliations of forecasting accuracy and be able to present trends and results in front of the appropriate audiences. What we are looking for… Bachelor’s Degree in a field such as: Management, Mathematics, Economics, Data Science, Engineering or related field. Inquisitive, analytical, problem-solving in nature. Ability to identify issues in data & analysis quickly using subject matter expertise. 1-3 years domain expertise in contact center data and analytics, with direct capacity planning experience preferred. Regarded as a subject matter expert by peers and sought out for their expertise. Hands-on, action-oriented style with the ability to roll up your sleeves and dig into the data. Excellent Excel, PowerPoint and Project Planning skills. Excellent written and interpersonal communication skills. A team player who can influence others by the strength of personality, integrity, ability, sense of humor and interpersonal skills. Strong technical skills with demonstrated ability to present analysis and insights to non-technical colleagues that drive critical insights and decision making. Ability to lead and manage multiple projects, prioritize and direct team members as appropriate while setting overall vision for team. Thrives when working in environments with ambiguity and challenging problems to solve. Data-driven, detail-oriented and fact-based; focused on getting the best answer for customers and clients. A team player capable of working effectively with individuals throughout all levels of the organization as well as externally. Benefits Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO. HDHP medical plan with generous employer contributions towards an HSA 401(k) Retirement Plan with matching employer contributions Open Time Off Generous Holiday Schedule 5 floating holidays 18 weeks of paid parental leave Subsidized commuter benefits programs Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger 1 Volunteer days per year Employee Stock Purchase Plan (ESPP) w/ employee discount We strongly encourage you to be vaccinated against COVID-19. Our people are the Heart of Accolade Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values: Member Obsessed For everything we do, we ask ourselves: Is this going to make our member’s life measurably better? Be Fearless We think differently. We do what’s never been done. We are reinventing healthcare every step of the way. Stronger Together We honor the differences among one another and know that our unique perspectives drive us forward. Genuine Care We care deeply about the human beings we work with and serve. We have each other’s back. Embrace Reality We bring the data, tell the truth, and trust each other. Relentless Execution We operate with a bias for action. Take initiative, move fast & have fun. Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief. Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience. Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general. To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines. Accolade
- 1 Month Ago
IT Project Manager - Senior
- Advanced IT Concepts (AITC)
-
Carlisle, PA
FULL_TIME
- Job Title: IT Project Manager - Senior Reports to: Program Manager FLSA: Full Time Salary Exempt Primary Work Location: Carlisle Barracks, PA COMPANY OVERVIEW AITC is a fast-growing, proven Informatio...
- 1 Month Ago
IT Infrastructure Planning Architect
- Eurofins
-
Lancaster, PA
FULL_TIME
- Company DescriptionEurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes ...
- 5 Days Ago
SPC Project Manager
- Systems Planning Corporation
-
Homestead, PA
FULL_TIME
- GAI Consultants, Inc. is seeking to hire an experienced Project Manager to be part of our Systems Planning Corporation (SPC), a subsidiary company of GAI Consultants, Inc. The Project Manager is respo...
- 11 Days Ago
Transportation Project Manager
- Traffic Planning & Design
-
Pottstown, PA
FULL_TIME
- TPD’s most valuable asset is our employees. We strive to cultivate our people by attracting, training, and retaining a highly skilled and experienced group of diverse professionals through investing i...
- 24 Days Ago
Senior Configuration Manager
- FutureSoft IT
-
Erie, PA
FULL_TIME
- This is a full time direct hire position. No Corp to Corp applicants please.Sr. Configuration Management LeaderTo continue to fuel our growth, Softura is seeking an experienced Sr. Configuration Manag...
- 30 Days Ago
IT Capacity Planning Manager jobs at Popular Companies
Senior Manufacturing Project Engineer
- Sohum Inc
-
- We are looking for someone who can provide technical expertise in manufacturing process development projects for the con...
- 4/24/2024 12:00:00 AM
Senior Manufacturing Project Engineer - Large scale capital projects experience
- Resiliency LLC
-
Mapleton, IL
- Responsibilities Providing technical expertise and guidance in major manufacturing projects, working with internal/exter...
- 4/24/2024 12:00:00 AM
Linux Administrator
- Diverse Lynx
-
Palm Beach Gardens, FL
- Must Have Technical/Functional Skills User Account Management Structured Query Language Network Traffic Packet Capture T...
- 4/24/2024 12:00:00 AM
Linux Administrator
- Diverse Lynx
-
Palm Beach, FL
- Role: Linux Administrator Location: Palm Beach Garden, FL Job Description: 7 + Year Must Have Technical/Functional Skill...
- 4/24/2024 12:00:00 AM
Sr. Manufacturing Project Engineer
- CEC - Clinical Excel Computech - Dental Billing And Medical Billing Services
-
Mapleton, IL
- About the job Sr. Manufacturing Project Engineer About Us: Join our team at the Mapleton Foundry, home to the most giant...
- 4/23/2024 12:00:00 AM
Linux Systems Administrator - TS/SCI w/Poly required
- General Dynamics Information Technology
-
Herndon, VA
- Transform technology into opportunity as a Linux Systems Administrator with GDIT. A career in enterprise IT means connec...
- 4/23/2024 12:00:00 AM
Windows Systems Administrator - TS/SCI w/Polygraph Required
- General Dynamics Information Technology
-
Herndon, VA
- Transform technology into opportunity as a Windows Systems Administrator with GDIT. A career in enterprise IT means conn...
- 4/23/2024 12:00:00 AM
Space and Capacity Planning Manager Warehouse Kenosha, Wisconsin Pay Based on Qualifications
- Uline
-
Kenosha, WI
- **Space and Capacity Planning Manager** **Space and Capacity Planning Manager** Job ID: R220539 Location: Kenosha, Wisco...
- 4/22/2024 12:00:00 AM
About Pennsylvania
Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east.
Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Capacity Planning Manager jobs
$154,458 to $203,249
Most Popular Cities in Pennsylvania for IT Capacity Planning Manager Jobs
What does an IT Capacity Planning Manager do?
IT Capacity Planning Manager in Bradenton, FL
It includes planning, managing and optimizing the IT infrastructure that makes up the framework of your business.
January 11, 2020
IT Capacity Planning Manager in Utica, NY
With virtualization and the cloud, abstracted workloads cause data center capacity planning issues on existing and new infrastructure.
December 11, 2019
IT Capacity Planning Manager in Las Cruces, NM
Understanding and testing the capacity / disaster recovery / performance are all essential elements that must be done.
December 25, 2019