IT Capacity Planning Manager jobs in Ohio

IT Capacity Planning Manager manages staff responsible for monitoring the organization's data processing and storage needs and develops long-term plans to meet business requirements. Develops policies for network storage system troubleshooting, updating and general maintenance. Being an IT Capacity Planning Manager documents problems and solutions and serves as the point of contact for network capacity related issues. Allocates storage space, plans for future projects or acquisitions, reviews hardware and software configurations and makes suggestions for appropriate storage or backup models. Additionally, IT Capacity Planning Manager may require a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The IT Capacity Planning Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Capacity Planning Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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CES Capacity Planning Analyst
  • AmeriGas Propane, Inc.
  • Cleveland, OH FULL_TIME
  • Date: Dec 28, 2023

    Location: Cleveland, OH, United States

    Company: UGI Corporation

    When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800 distribution points across the United States.

    Posting

    Job Summary:



    Ensures the CES centers have accurate staffing plans to meet customer volume needs and ensure an excellent experience. The WFM Analysts proactively coordinates and adjusts staffing to align with contact volumes in a timely manner, achieving service level goals and optimizing resources. The WFM analyst utilizes volume reports to build short- and long-range frontline staffing schedules, identifying and incorporating events/factors that will impact contact volumes. The WFM Analyst has primary responsibility for alerting Center leadership when incoming contacts are not meeting response standards and provides solutions to mitigate the risk.



    Key Characteristics:


    • Analytical – Requires the ability to understand the historical and current contact volume activity levels to accurately forecast required staffing and frontline schedules that meet both customer service standards and manage staffing expenses.
    • Accuracy – Requires advanced knowledge of Center staffing and contact volumes. Must reliably produce accurate forecasting and reporting in a timely manner.
    • Communication – Ability to effectively convey information in both written and verbal form, regarding Center activity, staffing, and customer service levels


    Duties and Responsibilities:


    • Call Center Forecasting – Responsible for monitoring contact volumes and building statistical databases that leverage historical contact volume, handle time and shrinkage information to create daily and monthly staffing schedules. Adjusts the staffing plans and schedules as needed to optimize customer response and wait times while minimizing staffing expenses.
    • Contact Center Performance Reports – Builds and maintains statistical contact handling reports and other ad hoc reports leveraging various data sources to communicate the various key performance indicators. Analyzes and investigates contact center and frontline performance trends. Presents reports for contact center leadership and support teams that meets high standards of quality and data integrity.
    • Workforce Management of Contact Center Activities – Provides recommendations for the overall planning needed for incoming and outgoing contacts as well as other activities. This includes determining the appropriate times for various activities, overtime recommendations, and vacation calendar availability. Maintains databases and reports concerns with data integrity to leadership timely.
    • Communications - Keeps leadership informed and produces management reports on contact center activity which may include workforce planning, scheduling, service levels, staffing needs, future staff planning, systems issues and unresolved customer complaints. Recognizes and recommends operational improvements.


    Knowledge, Skills and Abilities:


    • Must have strong M/S Office (specifically Excel and Access) expertise; SQL and Crystal reporting expertise also preferred.
    • Must have analytical forecasting ability and strong communications skills.
    • Must enjoy working with a large volume of employees at all levels.


    Education and Experience Required:


    • Bachelor’s degree or equivalent experience in business.
    • Workforce Planning Certification or 4 years experience in a capacity planning role.
    • Demonstrated experience with a WFM system including real time scheduling/adherence.
    • Experience working in a contact center and/ or multi-skilled environment.


    AmeriGas is an Equal Opportunity and Affirmative Action Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

    AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.



    Job Segment: Behavioral Health, Substance Abuse, Strategic Planning, Call Center, Healthcare, Strategy, Customer Service

  • 4 Days Ago

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Production & Capacity Planning Director
  • honeywell2-pilot
  • Mason, OH FULL_TIME
  • At Honeywell, we look for people driven by a desire to contribute, be challenged and grow. Our people make Honeywell a special company and are a key competitive advantage.Honeywell International is a ...
  • 1 Month Ago

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IT Delivery Manager - Supply Chain Planning
  • Integrated Talent Strategies
  • Newburgh, OH FULL_TIME
  • Integrated Talent Strategies is hiring a full-time permanent IT Delivery Manager with a focus in Supply Chain Planning for a hybrid position in Cleveland, Ohio. This position will have a base salary, ...
  • 19 Days Ago

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IT Delivery Manager - Supply Chain Planning
  • Main Sail LLC
  • Cleveland, OH FULL_TIME
  • The IT Delivery Manager, Supply Chain Planning is responsible for the development and support of the Global Supply Chain – Supply Planning team and its applications. This role requires a strong backgr...
  • 24 Days Ago

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IT Delivery Manager - Supply Chain Planning
  • CC2 Solutions LLC
  • Cleveland, OH FULL_TIME
  • An exceptional opportunity is now available for a dedicated IT Delivery Manager specializing in Supply Chain Planning. Our esteemed client is seeking a proactive and experienced professional to lead t...
  • 13 Days Ago

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IT Delivery Manager - Supply Chain Planning
  • Myticas Consulting
  • Cleveland, OH OTHER
  • Company DescriptionMyticas Consulting is a proven industry leading IT Staffing and Recruitment organization, with physical locations in major North American cities including Ottawa Ontario, Chicago Il...
  • 14 Days Ago

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Plant IT Specialist
  • Diverse Lynx
  • Eddyville, IA
  • Mandatory Plant Infrastructure Skills: 1. Experience working on following OS: Windows 10/11, Server 2016, Server 2019. 2...
  • 3/29/2024 12:00:00 AM

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Space and Capacity Planning Manager Warehouse Kenosha, Wisconsin Pay Based on Qualifications
  • Uline Inc.
  • Kenosha, WI
  • **Space and Capacity Planning Manager** **Space and Capacity Planning Manager** Job ID: R220539 Location: Kenosha, Wisco...
  • 3/28/2024 12:00:00 AM

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Sr Project Manager, Large Projects
  • Schindler
  • Miami, FL
  • Location: Miami, FL, Florida, United States Job ID: 73866 We Elevate... You Our mission is to keep cities and people aro...
  • 3/28/2024 12:00:00 AM

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Associate Project Manager LPD
  • Schindler
  • Pittsburgh, PA
  • Location: Pittsburgh, PA, Pennsylvania, United States Requisition ID: 69305 Schindler stands for mobility. Mobility need...
  • 3/28/2024 12:00:00 AM

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Sr. SAP PPDS-IBP Engineer
  • Bayforce
  • East Chicago, IN
  • Our client in the manufacturing industry is seeking a Senior SAP PPDS-IBP Engineer to provide support for production env...
  • 3/27/2024 12:00:00 AM

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Linux Admin
  • Diverse Lynx
  • Newport Beach, CA
  • Linux Admin Newport Beach, CA(Day 1 Onsite) Contract Required Skills: RedHat Linux Administration, Oracle Linux Administ...
  • 3/25/2024 12:00:00 AM

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Linux Administrator
  • Diverse Lynx
  • Palm Beach Gardens, FL
  • Must Have Technical/Functional Skills User Account Management Structured Query Language Network Traffic Packet Capture T...
  • 3/25/2024 12:00:00 AM

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Sr Field Supt NI
  • Schindler
  • Miami, FL
  • Location: Miami, FL, Florida, United States Job ID: 73865 We Elevate... You Our mission is to keep cities and people aro...
  • 3/25/2024 12:00:00 AM

Ohio /oʊˈhaɪoʊ/ (listen) is a Midwestern state in the Great Lakes region of the United States. Of the fifty states, it is the 34th largest by area, the seventh most populous, and the tenth most densely populated. The state's capital and largest city is Columbus. The state takes its name from the Ohio River, whose name in turn originated from the Seneca word ohiːyo', meaning "good river", "great river" or "large creek". Partitioned from the Northwest Territory, Ohio was the 17th state admitted to the Union on March 1, 1803, and the first under the Northwest Ordinance. Ohio is historically know...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Capacity Planning Manager jobs
$151,395 to $199,218

IT Capacity Planning Manager in Bradenton, FL
It includes planning, managing and optimizing the IT infrastructure that makes up the framework of your business.
January 11, 2020
IT Capacity Planning Manager in Utica, NY
With virtualization and the cloud, abstracted workloads cause data center capacity planning issues on existing and new infrastructure.
December 11, 2019
IT Capacity Planning Manager in Las Cruces, NM
Understanding and testing the capacity / disaster recovery / performance are all essential elements that must be done.
December 25, 2019