IT Capacity Planning Manager jobs in Kentucky

IT Capacity Planning Manager manages staff responsible for monitoring the organization's data processing and storage needs and develops long-term plans to meet business requirements. Develops policies for network storage system troubleshooting, updating and general maintenance. Being an IT Capacity Planning Manager documents problems and solutions and serves as the point of contact for network capacity related issues. Allocates storage space, plans for future projects or acquisitions, reviews hardware and software configurations and makes suggestions for appropriate storage or backup models. Additionally, IT Capacity Planning Manager may require a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The IT Capacity Planning Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Capacity Planning Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager, Capacity Planning and WFM (Call Center)
  • RUE GILT GROUPE
  • Shepherdsville, KY FULL_TIME
  • The Role: Manager, Capacity Planning and WFM (Call Center)

     

    What You’ll Do

    Rue Gilt Groupe is looking for a highly collaborative, innovative, data-driven Manager (Remote) to lead our Workforce Management team. The Workforce Management team is focused on Call Center Operations - we surface insights that drive productivity and performance across the organization. In this role, you will be responsible for creating and updating a forecast for volume across three channels, meeting service objectives, and initiating proactive and appropriate action around opportunities in staffing, planning, and command functions through a real-time lens. You will ensure that communication, and team engagement are priorities. Exceptional decision making and initiation skills are essential. You will be guiding Real Time Coordinator priorities and development, understanding the ‘who, what, and whys’ of our business. Working cross-functionally is fundamental as you support the team digging into trends, and surface opportunities that create impact and value.

    What to Expect 

    To succeed in this role, you must be innately curious, deeply analytical, highly driven and a strong communicator.

    Workforce Optimization

    • Responsible for scheduling and forecasting, creating, and updating capacity plan
    • Analyzes and evaluates workforce metrics to improve resource efficiency maximizing labor utilization rates
    • Collaborates to proactively meet SLA’s based on contact volumes, handle times, and staffing requirements
    • Acts as a subject matter expert in WFM driving a rigorously analytical approach to digesting and communicating performance trends
    • Demonstrates critical thinking skills while considering the big pictures and impact on results

     Teamwork

    • Successful in a team environment creating effective relationships with business stakeholders
    • Resolves team conflict and executes strategies to meet team performance expectations
    • Responsible for career development for direct reports
    • Understands team impact on other business operations and influences results
    • Partners with Operations leaders to ensure optimization of WFM plan
    • Shares accountability when delegating
    • Ensures staff have the skills and resources to get things done successfully
    • Drives proactive communication, analysis, and data engagement; making recommendations to improve results

    Leadership & Partnership

    • Leads a team of WFM Coordinators
    • Acts as knowledge leader assisting to create synergy between short term planning and command efforts
    • Collaborates to ensure the plan is met and that command center is well positioned to provide WFM guidance to operations team
    • Partners with departments that cross-functionally influence Customer Service
    • Proactively communicates deficiencies and plans to resolve

    About You

    At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work.

    • Bachelor’s Degree preferred
    • 5 years’ experience or equivalent relevant industry and technological experience in workforce management
    • 3 years of team leadership experience required
    • Excellent Excel skills and data analysis acumen
    • Able to draw accurate conclusions from raw data, and provide suggestions to address gaps
    • Continuous improvement mindset including the ability to skillfully manage change
    • Demonstrates professionalism, tact, and a strong sense of urgency
    • Able to independently problem solve, plan and organize resources; calculated decision-maker
    • Exercises initiative; highly self-motivated and driven by a fast-paced environment
    • Ability to network, and build effective relationships across organizations collaborating with senior leaders on key initiatives
    • Knowledge of Assembled a plus
    • Experience in Ecommerce preferred

     

  • 2 Days Ago

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Capacity Account Manager
  • Taylor Logistics Inc
  • Newport, KY FULL_TIME
  • DescriptionHighlights:Competitive base salary and uncapped commission potentialCareer advancement opportunitiesFlexible work environmentComprehensive benefits package focused on total physical, financ...
  • 1 Month Ago

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IT Specialist (Policy and Planning)
  • U.S. Army Cyber Command
  • Fort Knox, KY FULL_TIME
  • Duties Responsible for project development and long-range planning for unclassified and classified network installation-wide Army Information technology Services catalog (AITSC) services... requiremen...
  • 2 Days Ago

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MS Dynamics - ERP Project Manager
  • PRO IT
  • Lexington, KY FULL_TIME
  • Role: MS Dynamics - ERP Project Manager (F&O) Location: Onsite - Baton Rouge, Louisiana (Travel required) Job Type: Full Time Role. Experience: 10 years Education: CA/ MBA/ PGDM/ BE/ BTech/ MSc/ MCA J...
  • 1 Month Ago

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Planning Manager
  • Ancra International LLC
  • Hebron, KY FULL_TIME
  • Key Responsibilities and Priorities: Safety is our number one priority. This role will promote safety culture through safety toolbox talks, safety committee participation, & positive reinforcement pro...
  • Just Posted

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Planning Manager
  • Ancra
  • Hebron, KY FULL_TIME
  • Key Responsibilities and Priorities: Safety is our number one priority. This role will promote safety culture through safety toolbox talks, safety committee participation, & positive reinforcement pro...
  • Just Posted

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Space and Capacity Planning Manager Warehouse Kenosha, Wisconsin Pay Based on Qualifications
  • Uline Inc.
  • Kenosha, WI
  • **Space and Capacity Planning Manager** **Space and Capacity Planning Manager** Job ID: R220539 Location: Kenosha, Wisco...
  • 3/28/2024 12:00:00 AM

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Sr Project Manager, Large Projects
  • Schindler
  • Miami, FL
  • Location: Miami, FL, Florida, United States Job ID: 73866 We Elevate... You Our mission is to keep cities and people aro...
  • 3/28/2024 12:00:00 AM

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Supply Chain Analyst
  • The Judge Group
  • Edison, NJ
  • Supply Chain AnalystOur story goes back more than 150 years, to the chilly southern coast of Scandinavia. From our early...
  • 3/28/2024 12:00:00 AM

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Associate Project Manager LPD
  • Schindler
  • Pittsburgh, PA
  • Location: Pittsburgh, PA, Pennsylvania, United States Requisition ID: 69305 Schindler stands for mobility. Mobility need...
  • 3/28/2024 12:00:00 AM

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Sr. SAP PPDS-IBP Engineer
  • Bayforce
  • East Chicago, IN
  • Our client in the manufacturing industry is seeking a Senior SAP PPDS-IBP Engineer to provide support for production env...
  • 3/27/2024 12:00:00 AM

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Demand Planner
  • ULINE
  • Pleasant Prairie, WI
  • Demand Planner Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 At Uline, our products are always in...
  • 3/26/2024 12:00:00 AM

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Linux Admin
  • Diverse Lynx
  • Newport Beach, CA
  • Linux Admin Newport Beach, CA(Day 1 Onsite) Contract Required Skills: RedHat Linux Administration, Oracle Linux Administ...
  • 3/25/2024 12:00:00 AM

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Linux Administrator
  • Diverse Lynx
  • Palm Beach Gardens, FL
  • Must Have Technical/Functional Skills User Account Management Structured Query Language Network Traffic Packet Capture T...
  • 3/25/2024 12:00:00 AM

Kentucky (/kənˈtʌki/ (listen) kən-TUK-ee), officially the Commonwealth of Kentucky, is a state located in the east south-central region of the United States. Although styled as the "State of Kentucky" in the law creating it, (because in Kentucky's first constitution, the name state was used) Kentucky is one of four U.S. states constituted as a commonwealth (the others being Virginia, Pennsylvania, and Massachusetts). Originally a part of Virginia, in 1792 Kentucky became the 15th state to join the Union. Kentucky is the 37th most extensive and the 26th most populous of the 50 United States. Ke...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Capacity Planning Manager jobs
$145,256 to $191,140

IT Capacity Planning Manager in Bradenton, FL
It includes planning, managing and optimizing the IT infrastructure that makes up the framework of your business.
January 11, 2020
IT Capacity Planning Manager in Utica, NY
With virtualization and the cloud, abstracted workloads cause data center capacity planning issues on existing and new infrastructure.
December 11, 2019
IT Capacity Planning Manager in Las Cruces, NM
Understanding and testing the capacity / disaster recovery / performance are all essential elements that must be done.
December 25, 2019