IT Capacity Planning Manager jobs in Cincinnati, OH

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Job Description

Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the team

Worldpay powers 2.2 trillion payments annually across 146 countries in over 135 separate currencies with over a million-merchants supported globally. Worldpay is the largest acquirer by volume globally, we provide a reliable, secure, and scalable payments platform 24x7 365 day a year.

Being part of the 200 strong Infrastructure Services organization, you’ll help to engineer and deliver the core infrastructure services that power our payments platform. We’re responsible for running some very critical systems, maintaining 20,000 servers via an automation platform, thousands of databases and petabytes of storage hosted from our data centres and public cloud.

We are looking for talented individuals to join the Infrastructure Services organisation; you’ll be a self-starter, possess an analytical mindset and be a change agent. 

What you will be doing:

• Performs work as a project team member for technical or operational projects.
• Ability to react quickly and appropriately to operational exceptions such as needed reports
• Performs troubleshooting, diagnoses and repair of report job issues
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
• Meets commitments and provides excellent customer service at all times with internal and external clients. Provides detailed status reports (written and/or verbal) of tasks and difficulties encountered enabling managers to initiate escalation if necessary and assess areas where changes or additional support may be warranted.
• Ensures issues including large tuning opportunities and capital needs for capacity increases are escalated appropriately to TSG management. Provides daily support for data collection process. 24x7 on-call support of data collection process

What you bring:

• 9 to 12 years of Experience in Mainframe Capacity Planner,
• Good experience in ZOS Performance
• Strong technical knowledge in ,SAS,WPS,MXG,Windows - MS Office
• Good Experience in TSO,OS,SMF,RMF and CMF
• Willing to work in daily support for data collection process and 24x7 on-call support of data collection process
• Willing to work in US day shifts

Added bonus if you have:

• Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development
• Knowledge of Worldpay’ products and services
• Knowledge of the business goals, objectives and business operations for the appropriate Worldpay organization

What we offer you

• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in the payment industry
• Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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