IT Capacity Planner, Sr. jobs in Rochester, NH

Job Title: IT Help Desk Agent

Location: Portsmouth, NH, USA, 03801

Duration: 04/29/2024 to 04/25/2025

Max Pay Rate: $20 per hour

Description:

Please include email address in the resume. Hireflix link will be sent directly to the candidates.

Seeking up to 10 candidates within 50 miles of our Portsmouth NH office. There will be up to two rounds of interviews. 1st Interviews will be the screening interview using the Hireflix platform. Then 2nd interviews for those candidates we're interested in will be a live interview. 2nd interviews could be live in person or remote.

225 Borthwick Ave

Portsmouth, NH 03801

Position Overview:

12-month contract (with the potential to extend up to 24 months)

Contract length is determined by business need as well as individual reliability and performance.

Position will be a hybrid model. Some in-office presence will be required.

Associate Tech Support Agent Position Overview - Role Responsibilities

Role Responsibilities:

Act as a single point of contact via the telephone, email or web for resolution of technology-related issues

Document customer requests in our incident tracking system

Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations.

Interact with customers and peers to diagnose and resolve problems

Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems

Support features, functionality, and usage of specific applications

Provide Level 1 technical support of low to medium complexity

Provide input and update to the technical knowledgebase as necessary

Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures

Report problems with procedures and makes suggestions for improvements

Perform related duties as assigned or requested

Associate Tech Support Agent Position Overview - Role Requirements

Role Requirements:

Reliability & Flexibility are extremely important

Strong customer service skills

Effective listening skills

Strong written and verbal communication skills

Good problem-solving skills and decision-making ability

Technical aptitude with PC literacy

Basic knowledge of Windows Operating Systems

Strong enthusiasm and desire to learn

Self-motivation and organization

Ability to learn and apply technical information in a fast-paced, demanding work environment

Ability to follow policies and procedures; attention to detail.

2 flexible days in office, 3 days remote each week.

Days/hours per week may vary and subject to change depending on business need.

Training Requirements:

Up to 5-week training program that is instructor lead.

Training is mandatory and scheduled for 35 hours per week. 8:30am-4:00pm ET, Monday-Friday.

Upon completion of training and demonstrated proficiency within the role, assigned shifts may change based upon business needs.

**Strong Stable Internet Connection is required. We also require plugging in via an Ethernet Cable and not a Wireless Connection.

**For remote working days it is required that you are able to work in a noise free, distraction free environment.

Job Types: Full-time, Contract

Salary: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Experience level:

• 2 years
• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Help desk: 2 years (Preferred)
• troubleshooting: 2 years (Preferred)
• Technical support: 2 years (Preferred)

Work Location: On the road