IT Capacity Planner, Sr. jobs in Norwalk, CT

Be a part of CT's finest and best places to work! We are a thriving IT company experiencing rapid expansion and are proud to be listed among the Inc 5000's fastest-growing companies. Additionally, we have been honored as one of MSP's Top 501 and recognized as one of Marcum's Top Tech 40. Join us today!

About Us: Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These are the core values of Charles IT. We can achieve these values because of our team, which makes us one of the most successful IT companies of its kind in the region. And because of our team, we offer a level of dedication to our employees rarely found anywhere else. To prove it we encourage learning, professional development, and team member input, all in a comfortable family-friendly culture.

Description: Due to continued growth we are currently seeking to add a Sr. Systems Administrator. Sr. System Administrators at Charles IT primarily serve as the top tier of technical escalations and are the architects of custom client projects, while performing the job functions below.

Day-to-day responsibilities

• Design, implement and support cloud infrastructure
• Provide support and troubleshooting to resolve technical issues for end users
• Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.
• Support of virtual environments including VMware and Hyper-V
• Support backup and disaster recovery solutions
• Configure, install, and support various network devices and services, including WAN and LAN connectivity, routers, firewalls, & security
• Liaise with third-party vendors and other IT personnel for problem resolution
• Effectively communicate with customers on ticket progress, impending changes, or agreed outages, etc.
• Maintain strong client system documentation to include system reviews and recommendations
• Maintain daily documentation by entering time, expenses, and all work as service tickets in ConnectWise