IT Capacity Planner, Sr. jobs in Knoxville, TN

Why The IT Company? 

The IT Company is a Knoxville, TN based Outsourced IT Support and Services Provider serving the region within 50 miles of our home. We are fanatically focused on helping the businesses we partner with to succeed by leveraging the power of technology. We do this by only working with a select group of new clients annually who are seeking a partner who will normalize IT operations by improving policy, process, stability, security, reliability, and performance. We partner with clients in highly regulated industries such as Legal, Healthcare, Non-Profits, Construction, Manufacturing, and Architecture. 

We take a “White Glove” approach, focusing on delivering the best experience for our clients. We understand that technology can be frustrating and that computer problems can disrupt the rhythm of our clients’ lives and we work to find team members that are empathetic and knowledgeable to restore that rhythm. As we work toward our goal of being recognized as one of the most elite organizations in the United States for delivery of IT Services; we are intentionally focusing on adding to a dynamic and purpose driven team full of responsible people that value independence and opportunities to interact and grow that resonate with our values and our purpose. 

Our Core Purpose:  

We exist to help businesses succeed by leveraging the power of technology 

Values: 

Be Trustworthy 

Invest in Those Around You 

Always be Improving 

Take Pride in What You Do 

A Day in the life of an IT Support Internship: 

There are various activities that run simultaneously in this faster paced environment. These duties require specialized technical problem solving and ingenuity while working within approved organizational systems and technology, and the demonstration of the values of integrity, quality and caution.  These duties include installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with other team members to develop one-on-one technical expertise   as needed/requested, determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance. 

To work at The IT Company the following qualities and traits should resonate with you: 

• Fun loving & Calm under pressure 
• Desire to serve others 

• Desire to ensure customers are happy 
• Desire to close loops and not leave “things undone” 
• Able to prioritize and sequence events logically 
• “Do the right thing” attitude 
• Attention to detail 
• Passion for learning 

Qualifications: 

You should be comfortable with the following work conditions and other considerations: 

• Candidate should have reliable transportation 
• Candidate should be willing to work nights and weekends 
• Candidate should be able to lift 50 or more pounds 
• Candidate should be able to provide exceptional customer service 
• Candidate should have solid troubleshooting skills,  
• Candidate should have the ability to work well in a team environment, 
• Candidate should have excellent oral and written communications skills and the ability to work under minimal supervision. 
• Candidate Must be available to work a minimum of 10-16 hours per week. 
• Candidate must maintain A GPA of 3.0 or above 
• Candidate must have Proficiency in computer applications: 

o Microsoft Excel – Manipulation of data; transferring data; development of 

charts and tables 

o Microsoft Word – Entering and formatting text; inserting charts, tables, and 

other visuals 

o Microsoft PowerPoint – Creating and editing slides; inserting text, charts, 

tables, and visuals 

o Conducting research via internet