IT Capacity Planner jobs in Utah

IT Capacity Planner evaluates the organization's data processing and storage needs and develops long-term plans to meet business requirements. Implements policies for network storage system troubleshooting, updating and general maintenance. Being an IT Capacity Planner documents problems and solutions and serves as the point of contact for network capacity related issues. Allocates storage space, plans for future projects or acquisitions, reviews hardware and software configurations and makes suggestions for appropriate storage or backup models. Additionally, IT Capacity Planner may require a bachelor's degree in area of specialty. Typically reports to a manager. To be an IT Capacity Planner typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)

T
Sr. Analyst, Capacity Planner
  • Tesla Motors, Inc.
  • Draper, UT FULL_TIME
  • Sr. Analyst, Capacity Planner
    Job CategoryOperations & Business Support
    LocationDraper, Utah
    Req. ID216663
    Job TypeFull-time

    Tesla participates in the E-Verify Program

    What to Expect

    The Capacity Planning Analyst will have primary responsibility of bigger picture WFM items primarily related to headcount, hiring plans, and will have a focus on the quarterly, and annual scope. This person will be coordinating with various internal stakeholders & departments to ensure that accurate assumptions are aligned with the requirements. This person will be responsible for accurately measuring supply and demand as it relates to staffing and will use the information to come up with staffing recommendations for the upcoming quarter/year.

    What You'll Do
    • Knowledge and understanding of call center methodology which must include an understanding of Erlang C theory, random call arrival and call queuing theory, service level staffing, and other call center dynamics
    • Strong understanding of variable cost models and how staffing decisions impact the cost structure
    • Strong analysis skills and experience with problem-solving; including detailed variance analysis for contact center metrics
    • Understanding of telecommunications to include terminology, definitions, telecom cost structure, and ACD reporting; Excellent computer skills with an emphasis in Microsoft Excel
    • Detail oriented, values accuracy, strong communication skills with operational teams, peers, and executive management
    • Full-time, Monday-Friday with the flexibility to work on weekends/nights when needed
    • Database Management/Mining; Problem solving and decision-making skills; Adaptability to learn a variety of software programs
    What You'll Bring
    • 2 years' experience in Capacity Planning; At least 3 total years of Workforce management experience; Create hiring plans for the upcoming quarter/year; Capacity Plans - Prepares the Long-Term Capacity Plan for various departments and reviews all elements that impact staffing supply and demand
    • Monitor, track, analyze results and provide insights to understand current trends related to the staffing plans, key metrics, and process improvement opportunities; Build long-term (1 to 5 year) capacity plans and forecasts for contact volume, AHT, and staffing, in order to meet operational goals
    • Analyze business performance and presenting it to high level operational leaders; Long Term Forecast - taking into account the future needs, forecasts, and providing recommendations based on analysis and future events while coordinating with the internal departments to ensure that the assumptions are based from historical data & commitments of the Operational/Departmental leaders; Maintains historical data of the elements & applies forecasting methodologies
    • Roster/Headcount reconciliation - maintaining and reconciling headcount measures based on active headcount, attrition, and inactive headcount. You will determine, document, communicate, and present staffing levels for all Tesla Customer Service departments
    • Follows up with the necessary department leaders on action items that will impact staffing for the succeeding weeks/months. Understanding product improvements/ enhancements to optimize workflows. Have insight on financial impacts to the business in terms of headcount, as well as insight into various payroll items that overlap with WFM
    • High level reporting on the performance of the business as it relates to WFM items. This reporting would include maintaining a capacity plan, historical performance, future projections, and reporting of various data points related to WFM; Alvaria (formerly Aspect) WFM software expertise - a high level of expertise in Alvaria (formerly Aspect) WFM software. The senior analyst should have an extremely high familiarity and knowledge of Alvaria (Aspect) software, and its utilization and configuration
    • High knowledge of WFM processes and protocols - The senior analyst should be very familiar with typical WFM practices and protocols as it relates to all levels of WFM (Capacity Planning, Scheduling, and Real Time Analysis).This role would include creating and updating staffing models with actual results, analyzing "what if" scenarios, and providing insights that enable the operational teams to run their operations more effectively and efficiently, delivering on revenue and service goals in our Customer Service organization
    Compensation and Benefits
    Benefits

    Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

    • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
    • Family-building, fertility, adoption and surrogacy benefits
    • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
    • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
    • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
    • LGBTQ care concierge services
    • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
    • Company paid Basic Life, AD&D, short-term and long-term disability insurance
    • Employee Assistance Program
    • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
    • Back-up childcare and parenting support resources
    • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
    • Weight Loss and Tobacco Cessation Programs
    • Tesla Babies program
    • Commuter benefits
    • Employee discounts and perks program

      Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

      Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

      For quick access to screen reading technology compatible with this site (free step by step ). Please contact for additional information or to request accommodations.

      Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our

       

    • 2 Days Ago

    T
    IT Planner
    • Telos Corporation | EOE - Telos Corporation
    • Hill, UT FULL_TIME
    • Job Title IT Planner Job Description The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solut...
    • 25 Days Ago

    T
    IT Planner
    • Telos Corporation
    • Hill, UT FULL_TIME
    • Job Description: The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solutions and the integri...
    • 1 Month Ago

    T
    Project/IT Planner
    • Telos Corporation | EOE - Telos Corporation
    • Hill, UT FULL_TIME
    • Job Title Project/IT Planner Job Description The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of o...
    • 25 Days Ago

    F
    Retail Sales Associate
    • Franklin Planner Corporation
    • Salt Lake, UT FULL_TIME
    • Franklin Planner is seeking a Retail Sales Associate. This position would be responsible for providing exceptional customer service and sales that will meet or exceed client expectations. Responsible ...
    • 12 Days Ago

    J
    Planner
    • Jan Kees de Wit
    • Nieuwegein, UT CONTRACTOR
    • Job SummaryBen jij bekend met het efficiënt en effectief inplannen van de agenda van je collega's? Wil jij werken bij één van de wereldwijde marktleiders op het gebied van Testen, Inspectie en Certifi...
    • 24 Days Ago

    H
    Transportation Capacity Planner
    • Hispanic/Latino Professionals Association
    • Lake Forest, IL
    • **Transportation Capacity Planner** ** Lake Forest, IL** Employer: Job Type: Full Time **Description** **Job Description...
    • 3/28/2024 12:00:00 AM

    C
    Senior Capacity Planner II
    • Cruise
    • San Francisco, CA
    • We're Cruise, a self-driving service designed for the cities we love. We're building the world's most advanced self-driv...
    • 3/27/2024 12:00:00 AM

    T
    Customer Service Representative
    • The Boyd Group
    • Orland Park, IL
    • Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glas...
    • 3/27/2024 12:00:00 AM

    T
    Customer Service Representative
    • The Boyd Group
    • Greenville, NC
    • Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glas...
    • 3/27/2024 12:00:00 AM

    T
    CSR
    • The Boyd Group
    • Broken Arrow, OK
    • Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glas...
    • 3/27/2024 12:00:00 AM

    T
    Customer Service Representative
    • The Boyd Group
    • Savannah, GA
    • Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glas...
    • 3/25/2024 12:00:00 AM

    G
    VMware vSphere Engineer/Service Transition Coordinator Expert Consultant
    • Govcio LLC
    • San Antonio, TX
    • Overview: GovCIO is currently hiring for a/an VMware vSphere Engineer/Service Transition Coordinator Expert Consultant. ...
    • 3/24/2024 12:00:00 AM

    T
    CSR
    • The Boyd Group
    • Mustang, OK
    • Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glas...
    • 3/24/2024 12:00:00 AM

    Utah is known for its natural diversity and is home to features ranging from arid deserts with sand dunes to thriving pine forests in mountain valleys. It is a rugged and geographically diverse state that is at the convergence of three distinct geological regions: the Rocky Mountains, the Great Basin, and the Colorado Plateau. Utah is one of the Four Corners states, and is bordered by Idaho in the north, Wyoming in the north and east; by Colorado in the east; at a single point by New Mexico to the southeast; by Arizona in the south; and by Nevada in the west. It covers an area of 84,899 sq mi ...
    Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
    Income Estimation for IT Capacity Planner jobs
    $85,562 to $122,162