IT Account Manager jobs in Westland, MI

About us

We are agile and professional, our goal is to stand as a prominent provider of IT Managed Services. Our unwavering commitment lies in crafting and delivering top-notch technology solutions, empowering our clients to prosper and bloom..

Our work environment includes:

• Modern office setting
• Food provided
• Modern office setting
• Growth opportunities

Job Summary:

As part of this position, your key responsibilities will involve nurturing and upholding enduring relationships with our clients, ensuring their contentment, and facilitating revenue expansion. The ideal candidate should have an in-depth grasp of the IT, cybersecurity, and networking sectors, coupled with remarkable communication and analytical abilities.

Responsibilities:

• Cultivate and Maintain Client Relationships: Develop and nurture strong relationships with existing clients, ensuring their needs are not only met but exceeded.
• Proactive Growth Strategies: Identify opportunities for account expansion and growth. Tailor customized solutions that align with clients’ IT and business objectives.
• Collaborate Internally: Work closely with internal teams, including sales, technical support, and project management. Ensure seamless service delivery to clients.
• Client Engagement and Satisfaction: Conduct regular client meetings and reviews. Assess satisfaction levels, address concerns, and provide updates on new offerings and service enhancements.
• Metrics and Retention: Monitor and analyze account performance metrics. Implement strategies to maximize client retention and revenue generation.
• Industry Insights and Recommendations: Stay informed about the latest industry trends, technologies, and best practices. Provide valuable insights and recommendations to clients.
• Networking and Lead Generation: Participate in networking events, trade shows, and conferences. Build brand awareness and generate new business leads.
• Onboarding New Clients: Shepherd prospects through the onboarding process. Provide guidance on implementation and documentation.
• Record Keeping: Update client and prospect records in ConnectWise and HubSpot.

Requirements:

• A Bachelor’s degree in Business, IT, or a related field is ideal, but substantial knowledge and experience can compensate for formal education.
• 3 years of experience in account management, preferably within the IT or Managed Services Provider (MSP) industry.
• A proven track record of meeting or exceeding sales targets and driving client satisfaction.
• Strong understanding of IT infrastructure, cloud services, cybersecurity, and other managed services offerings.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and internal teams.
• Outstanding problem-solving and negotiation skills, always with a customer-centric approach.
• Self-motivated and organized, requiring minimal micro-management or constant oversight.

Expectations:

• Consistently Achieve Revenue Targets: Strive to meet or surpass assigned revenue goals and maintain a strong focus on client retention.
• Client Satisfaction and Effective Communication: Ensure a high level of client satisfaction through clear communication, timely resolution of issues, and proactive account management.
• Expand Client Base: Continuously explore opportunities to grow our client portfolio. Identify potential cross-selling and upselling prospects.
• Collaborate Internally: Work seamlessly with internal teams to ensure successful delivery of Managed Service Provider (MSP) services. Foster long-term client relationships.
• Professional Representation: Represent the company with professionalism both online and offline. Demonstrate unwavering commitment to exceptional customer service and industry expertise.

We present competitive compensation packages, which include a base salary along with commission. Furthermore, we extend opportunities for professional growth and career progression

If you’re a motivated professional passionate about driving business success through innovative IT solutions, we encourage you to apply and become part of our dynamic team!

Job Type: Full-time

Pay: $40,000.00 - $75,000.00 per year

Benefits:

• Flexible schedule
• Referral program

Experience level:

• 10 years
• 11 years
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Schedule:

• 8 hour shift
• Overtime
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Performance bonus
• Quarterly bonus
• Semiannual bonus

Ability to Relocate:

• Beverly Hills, MI 48025: Relocate before starting work (Required)

Work Location: In person