IT Account Manager jobs in Tennessee

IT Account Manager establishes and maintains business relationships with internal and external customers. Develops IT projects to meet the business needs of the customers. Being an IT Account Manager ensures that IT initiatives are met in a timely manner and within a prescribed budget. Requires a bachelor's degree in area of specialty. Additionally, IT Account Manager typically reports to a head of a unit/department. To be an IT Account Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)

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Account Manager
  • Verity IT
  • Nashville, TN FULL_TIME
  • To be successful as an Account Manager at Verity IT, you need to be motivated to want to help our clients achieve success through our IT support and solutions.

    The ideal candidate loves talking with people and discussing transformational technology that can optimize the way that our clients leverage their data and embrace technology enablement. They will drive enterprise program management within their accounts with a focus on the acceleration of cloud adoption and IT platform modernization.

    RESPONSIBILITIES

    • Design and execute account growth plans for assigned customers.
    • Grow client revenue by identifying client needs and then expanding our offerings within client.
    • Schedule, orchestrate and lead client interactions (e.g. meetings, workshops, business reviews) throughout the account management engagement process.
    • Review assigned clients tickets weekly looking for any opportunities and/or issues coordinating the necessary internal team members to perform root cause analysis. Must be proactive as it is crucial to get out ahead of issues.
    • Manage agreement renewal process for client base, securing client renewal and price increase by analyzing (but not limited to) the following: profit/loss, actual vs. target margin, ticket volumes and resource consumption.
    • Active participant in client onboarding process ensuring all internal team members are completing task assignments within expected time frame, and directly communicating weekly with new clients on their onboarding progress status.
    • Proactively engage and collaborate with necessary internal team members to ensure the highest level of satisfaction with our clients, to effectively manage the client relationship, identify opportunities and gaps/risks within client environment.
    • Proficient technical knowledge level, with the ability to translate technical language to non-technical language, around Verity IT products, services, systems and processes; maintaining awareness on emerging products and services within the industry.
    • Identify clients who are at risk and develop retention strategies, notifying Verity IT management of risk and plan to mitigate risk.
    • Share relevant client feedback that can help Verity IT improve our support and processes, documenting interactions within designated systems.
    • Build and develop relationships with contacts at all levels within client organization, at a minimum: executive level, day-to-day and payables contact.
    • Log all activities, notes and communications into HubSpot or other designated systems.
    • Other duties as assigned.

    REQUIREMENTS

    • Client Service/People Oriented. Understands human nature, manages difficult or emotional situations, responsive to client needs, honors commitments, motivated to build relationships, projects a positive attitude.
    • Communication Superstar. Engages others, appropriately sets expectations, actively listens to and assesses requests, seeks information not freely provided, shares updates clearly and concisely, organizes details and moves information effectively, ability to translate technical language to non-technical language.
    • Perseverance. Serves clients with energy and drive, sees all actions to closure – especially in the face of resistance or setbacks, assertive without being aggressive, desires results.
    • High Adaptability. Coaches, assists, and motivates others to advance common goals in a highly dynamic environment, multi-tasks with ease and knows when to single task for best results, prioritizes well.
    • High Dependability. Effectively executes multiple priorities simultaneously, strong time-management skills, demonstrates leadership through team-orientation.
    • Conflict/Resolution Management. Effectively manages conflict situations, can handle the pressure of escalated situations and bring them to resolution, can keep calm in tense situations.
    • Multi-tasking. Can handle multiple situations from multiple clients at any given time, is well organized and can follow through on multiple items without conflating clients or issues.

    EXPERIENCE

    • 2-5 years of experience
    • Strong communication, interpersonal and customer service skills
    • Knowledge of MSPs or ConnectWise a strong plus
    • Experience working in a cross-functional team
    • Good critical thinking and problem-solving skills
    • Familiarity with ConnectWise Manage and HubSpot a plus

    WHO WE ARE

    Founded in 2014, Verity IT is a Managed Service Provider (MSP) focused on providing cutting edge technology and cyber security solutions to companies in the markets we operate in today. Our origins began in Chicago, IL, but we have since expanded to other markets to support our clients and ensure we can find the best talent to support the growing needs of our clients. We believe strongly in developing that focus on not only IT solutions, but cyber security solutions that address the needs and requirements of our clients.

    In order to build, maintain, and optimize these types of solutions, we need high-performing, highly collaborative teammates who are excited to join in this journey with us. People choose to join Verity because of our family-oriented culture, our growth, our professional development program and many more reasons. Hopefully you get to learn more about them. If this sounds like a place you could envision yourself working, let’s connect and discover if we have the foundation to build something great together.

    WHAT YOU GET IN RETURN

    As an employee at Verity IT, you will have a direct impact on our operations, our clients, and your fellow team members. Because of that impact, you get our respect and gratitude for the role you play in making Verity the best it can be. We consider mentoring and participating in the continual learning of others to be absolutely essential for both you and your co-workers.

    To reflect our commitment to our employees, we offer a very generous PTO program, 401k matching, employee outings (virtual and in person), reimbursement for approved seminars, conferences, and certifications, and medical, dental, life, and vision insurance….and that’s just the start.

  • 18 Days Ago

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Full Time Assistant Manager
  • It's Fashion
  • Chattanooga, TN FULL_TIME
  • It's Fashion is seeking a Full Time Assistant Manager to join it's team in Chattanooga, TN.It's Fashion offers the trendy looks you'll find in mall specialty stores at low prices every day, inlcluding...
  • 1 Month Ago

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Plant Manager
  • It Resource Hunter
  • Jackson, TN FULL_TIME
  • JOB DESCRIPTION: This position located near Jackson, TN in a plant of about 25-30 people. Very clean and updated. facility with lots of activity. Plant runs 2 10-hour shifts, Mon-Thurs, sometimes on F...
  • Just Posted

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Manager IT
  • Maury Regional Health
  • Columbia, TN FULL_TIME
  • Title: Manager – Laboratory Administration Location: Maury Regional Medical Center Position Shift: Full-Time M-F 8a-430p Position Summary: Maintains proper functioning of laboratory information system...
  • 19 Days Ago

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IT Manager
  • Bailey Equipment and Intralogistics
  • Nashville, TN FULL_TIME
  • DescriptionThe IT Manager is responsible for managing, maintaining, developing, and improving Bailey’s networks, servers, and communications, including all related software and hardware. Driving and e...
  • 1 Day Ago

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Manager IT
  • FedEx Services
  • Collierville, TN FULL_TIME
  • To manage the design and development activities for a group. responsibility Includes systems and application analysis, programming, feasibility studies, etc.Minimum Qualifications:Bachelor's Degree/eq...
  • 4 Days Ago

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Accounting Manager
  • Christus Health
  • Houston, TX
  • Description Villa de Matel Center Please note that this position is with the Congregation of the Sisters of Charity of t...
  • 3/27/2024 12:00:00 AM

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Account Manager
  • Epsilon
  • London, England
  • Job Description Account Managers are Commercial Solution Strategists - providing data driven insights that inform and sh...
  • 3/27/2024 12:00:00 AM

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Account Manager
  • MCI Careers
  • Hermosillo, Sonora
  • LOCATION: Hermosillo, SO JOB TYPE: Full-Time PAY TYPES: Salary APPLICATION DETAILS: No Resume Required, Entry-Level POSI...
  • 3/26/2024 12:00:00 AM

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Account Manager
  • Epsilon
  • Chicago, IL
  • Job Description The Account Manager provides our marketing clients with exceptional service by developing and executing ...
  • 3/25/2024 12:00:00 AM

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Account Manager
  • Allied Universal®
  • Woodburn, OR
  • Overview Allied Universal®, North America's leading security and facility services company, provides rewarding careers t...
  • 3/18/2024 12:00:00 AM

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Accounting Manager
  • The Parking Spot
  • Chicago, IL
  • Since its inception, The Parking Spot has made superior airport parking experiences easy and affordable by focusing on h...
  • 3/18/2024 12:00:00 AM

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Account Manager
  • Powell Industries
  • Houston, TX
  • Nextron, a division of Powell is actively searching for a Regional Sales Executive responsible for promoting Nextron div...
  • 1/31/2024 12:00:00 AM

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Accounting Manager
  • SBM Management
  • Sacramento, CA
  • SBM Management Services are searching for an Accounting Manager to join our team! The Accounting Manager is a key positi...
  • 1/18/2024 12:00:00 AM

Tennessee borders eight other states: Kentucky and Virginia to the north; North Carolina to the east; Georgia, Alabama, and Mississippi on the south; Arkansas and Missouri on the Mississippi River to the west. Tennessee is tied with Missouri as the state bordering the most other states. The state is trisected by the Tennessee River. The highest point in the state is Clingmans Dome at 6,643 feet (2,025 m). Clingmans Dome, which lies on Tennessee's eastern border, is the highest point on the Appalachian Trail, and is the third highest peak in the United States east of the Mississippi River. The ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Account Manager jobs
$105,270 to $156,079

IT Account Manager in Saginaw, MI
Responsibilities Handling Microsoft Enterprise CustomersNew logo acquisition (Hunting)Existing Account MiningOwnership of Central.
January 19, 2020
IT Account Manager in Montgomery, AL
An IT account manager is responsible for selling technology solutions and products.
February 21, 2020
IT Account Manager in Wilmington, DE
To become an IT account manager, it is generally required that you obtain a college degree in your chosen field.
December 15, 2019