IT Account Manager jobs in New Hampshire

Our client seeks a Manager of Information Technology to support their growing light manufacturing company, the administrative office staff, and remote retail stores.

This role is responsible for supporting and maintaining the company's IT hardware and vendor software. The ideal candidate will be capable of rolling up their sleeves being a hands-on manager.

In this role you will monitor the computer network to ensure availability to all system users and perform necessary maintenance to support network availability. This role will plan, coordinate, and implement network security measures. Additionally, this role will develop the IT strategic direction.

Responsibilities:

• Maintain and administer computer network including computer hardware, systems software, applications software, and all configurations on-site and in remote retail locations.
• Maintain, administer, configure NetSuite ERP and ecommerce environment.
• Administration of Microsoft O365.
• Knowledge of database design and the ability to build queries, reports, and dashboards for administration, manufacturing, and retail locations.
• Diagnose hardware and software problems and be able to do minor repairs.
• Plan, coordinate, and implement network security measures.
• Maintain data backups, disaster recovery plans and business continuity plans.
• Recommend changes to improve overall systems and infrastructure changes.
• Assist users in solving system problems.
• Monitor network performance for ongoing maintenance and future strategic planning.
• Maintain Point of Sale software, including upgrades, troubleshooting, and procedures. Maintaining and validating the items / pricing database. Ensuring continuous operations of terminals, printers, power supplies, and back-office computers and network.
• Maintain application software including MS Office, Paylocity, remote access software.
• Vendor relationship management.
• Assist in maintaining the VOIP phone system.
• Maintain security camera systems. Review footage when necessary.
• Overall system administrative tasks.
• Maintain system documentation on IT processes and procedures.