IT Account Manager establishes and maintains business relationships with internal and external customers. Develops IT projects to meet the business needs of the customers. Being an IT Account Manager ensures that IT initiatives are met in a timely manner and within a prescribed budget. Requires a bachelor's degree in area of specialty. Additionally, IT Account Manager typically reports to a head of a unit/department. To be an IT Account Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Manage and provide support for technology-related projects (ex. Security Camera system setups, Upgrading or rewiring rooms, -Upgrading Technology)
Serve as an escalation as needed for Field Technicians
Communicate updates to Grid Services Team and make necessary documentation updates regarding Account Services Sheet
Communicate updates to Grid Services Team and make necessary documentation updates regarding the Network & Infrastructure Sheet
Work with Grid Team to provide information for Annual Audit of Accounts & Groups
Identify new projects with the client and work with the Project Manager to build out the project
Work in conjunction with Grid Services to implement Vinson Group, LLC standardized solutions for technology projects
Deliver project communication to clients and staff
Ensure projects are completed within the designated timeline
Close out projects upon completion
Escalate Network & Infrastructure and Data & Application Services tickets to Grid Services as needed
Follow up on aged tickets (over 30 days old) by updating the ticket with a note no longer seven days
Confirm tickets are completed promptly and properly. Provide follow-up on unresolved tickets
Conduct daily team calls as needed
Conduct monthly operations meetings
Assist Regional Director of Technology in creating milestones, tasks, and planning for clients
Deliver the services outlined in the support contract developed for each client
Communicate project milestones and updates on project status to the client
Communicate outages to clients and staff on a consistent level
Act as a point of contact for Clients ordering technology equipment
Own 3rd Party Vendor Sheet and confirm it is updated and accurate
Own client Inventory documentation and ensure it is updated throughout the year
Own all updates to the account services sheet and ensure audit milestones are complete
Communicate with Clients as it relates to critical/high visibility issues and escalate grievances as appropriate
Verify clients receive their bi-weekly Health Check Report (tickets on hold)
Schedule a monthly/quarterly meeting with all clients to conduct Operations Meetings (as outlined in the contract)
Collect feedback on the technician’s performance from the client
Ensures accuracy for both Time and Data Entry by reviewing/submitting timesheets on a weekly basis
Delegate daily work to Field Technicians and schedule them by location
Manage project deadlines and communicate any project issues to the team/upper management as appropriate
Serve as point of contact for Field Technicians with questions/issues and provide guidance or escalation
Set an example for the team by consistently demonstrating a high level of professionalism
Act as a mentor and provide coaching and training to Field Technicians
Conduct quarterly Touch Points and Annual Reviews with Field Technicians
Conduct and document weekly Field Team Huddle calls to discuss any issues, company updates or client feedback
Participate in scheduled Regional Director lead team meetings and quarterly company training
Required Qualifications:
IT related experience
Ability to think critically, problem-solve, communicate and manage task execution
Ability to strategically plan, organize and establish priorities to achieve results
Strong interpersonal and communication skills to effectively interface with clients and senior management
Ability to work under tight deadlines while maintaining a high-quality level of work
High level of professionalism, ethics, and integrity, with the ability to build relationships while ensuring compliance with all company policies
Detail-oriented and well-organized, with the ability to effectively manage a high-volume workload
Able to handle sensitive/confidential situations and documentation
Growth mindset with a passion for new challenges, continued growth, and feedback
Ability to motivate a team to work together, handle deadlines, and manage multiple responsibilities
Strong analytical, interpersonal, written, and communication skills
Identify new projects with the client and work with Project Manager to build out the project
Work in conjunction with Grid Services to implement Vinson Group, LLC standardized solutions for technology projects
Deliver project communication to clients and staff
Ensure projects are completed within the designated timeline
Close out projects upon completion
Escalate Network & Infrastructure and Data & Application Services tickets to Grid Services as needed
Follow up on aged tickets (over 30 days old) by updating the ticket with a note no longer seven days
Confirm tickets are completed promptly and properly. Provide follow-up on unresolved tickets
Conduct daily team calls as needed
Conduct monthly operations meetings
Associates degree in Computer Science, Information Technology, Business Administration, or a related field
3 years of Education Information Technology experience
Industry Certifications related to the position
Experience working in a school or educational environment
Experience managing or mentoring employees
Physical Demands and Work Environment:
Ability to talk, hear, and use hands and fingers to manipulate computer keyboard, objects, or controls.
Requires employee to frequently stand, climb, crawl, walk, pull and/or push.
Vision abilities (with correction) include close, distance, and ability to adjust focus.
The ability to communicate information and ideas in speaking so others will understand.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 50 pounds at times.
Position Type and Expected Hours of Work:
This is a full-time position, and typical work hours are Monday through Friday, 40-hours. Our hours of operation are from 7:00 AM and 5:00 PM. We offer flexible schedules from within this time frame to fit your needs. Overtime may be required on an as-needed basis.
401(k) after 6-months of employment
Health Insurance
Dental Insurance
Vision Insurance
Tenure based PTO policy, accruing starts at 120 Hours per year
10 Paid Holidays
Life Insurance
Paid Monthly Team Lunches
Hours of Operation: Monday – Friday
Mileage Reimbursement, $0.655 per mile after 40-miles of travel per day
Company Phone or Personal Phone Reimbursement
Flexible Schedule
Being Part of a Team vs. Being a Number
Friendly Working Environment
Vinson is an Equal Opportunity Employer - Minorities/Females/Disabled/Veteran - "Know Your Rights"
Policy on Affirmative Action - "Policies"
Clear All
0 IT Account Manager jobs found in Elyria, OH area