IT Account Manager jobs in Alabama

Summary:

Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise solutions. We know our defense, federal, and civilian customers have critical IT infrastructures that must remain reliable, available, and maximized. Indigo IT is mission focused and committed to maintaining a sense of urgency in anticipating and supporting our customers’ technology goals and objectives. Our unique ability to think beyond today allows our clients to stay ahead of their IT challenges. Recognized on the 2020 Inc. 5000 list of America’s fastest growing companies, we are always looking to hire top talent in the field - come join us today!

We are seeking a skilled Network Event Manager to join our team at DISA in Montgomery, AL. The Network Event Manager will be responsible for monitoring and managing network events and incidents, ensuring timely resolution, and minimizing impact on network performance and availability. This position plays a critical role in maintaining the operational integrity and security of our network infrastructure.

• Monitor network events and incidents using network management tools and systems.
• Investigate and analyze network events, identifying their root causes and potential impacts.
• Coordinate with network teams and stakeholders to promptly address and resolve network incidents.
• Implement incident response procedures and best practices to ensure efficient and effective incident resolution.
• Manage and track network events and incidents, ensuring accurate documentation and reporting.
• Collaborate with cross-functional teams to develop and implement preventive measures to mitigate future network incidents.
• Conduct regular network health checks and assessments to proactively identify potential issues or vulnerabilities.
• Maintain up-to-date knowledge of industry best practices and emerging trends in network event management.
• Participate in incident management exercises and drills to test and improve network incident response capabilities.
• Provide timely communication and updates to management and stakeholders regarding network events and incident resolution progress.
• Contribute to the continuous improvement of network event management processes and procedures.