IS Operations Coordinator jobs in Racine, WI

Basic Function:

Primary Responsibilities:

• Recruit applicants and retain caregivers with quality visits, training and oversight.
• Match qualified caregivers to client schedules.
• Oversight in collaboration with the manager, daily staffing activities during daytime, evening, and weekend hours.

Secondary Responsibilities:

• Assist in coordinating telephone inquiries from referral sources, clients, and families. 

Responsibilities:

• Answer the telephone and document all client information with the objective of scheduling the home assessment. 
• Must clearly communicate and understand how to relate to all clients, caregivers, and referral sources such as hospital care managers or skilled nursing facility social workers.
• Work closely and communicate daily with the office and the caregivers.
• Must be available to work in the office and in the field as needed

Traits:

• Ability to develop a positive, friendly relationship with all referral sources and clients.
• Maintain a professional office environment and promote a positive image for the company. 
• Ability to follow through with a problem, despite the effort needed.
• Must be reliable and responsive in order to assist customers promptly.
• Ability to portray confidence and convey trust and empathy with a high degree of caring for individuals. 

Requirements:

• Must be able to read, write, speak, and understand English.
• Must be able to communicate effectively and tactfully.
• Must possess the willingness and ability to resolve conflict.
• Must be able to handle difficult situations with good judgment.
• Must be flexible and possess personal integrity. 
• Must be available for "on-call" shifts, both during and after standard working hours.

Special Skills:

• Computer skills are required.
• Must be able to learn and utilize proprietary staffing software to access client and employee data as needed.

Experience:

• Office Management with supervisory skills preferred.
• Prior experience in the staffing industry is preferred.
• Home Care staffing experience preferred.

Education/Training:

• Minimum High School Diploma or Equivalent.
• College degree preferred, not required.
• Healthcare supervisory experience working with patients and staff.

Benefits:

• Medical, Dental and Vision Insurance
• Simple IRA 

Hourly Wage:

• $18.00/hr
• Time and a half for overtime and holidays
• Mileage reimbursement

If you would like to join our outstanding team at SYNERGY HomeCare, apply today!