IRA Services Representative, Sr. jobs in Santa Barbara, CA

Payroll Title: ADMIN MGR 2

Job Code: 0548

Job Open Date: 2/13/2024

Application Review Begins: 3/12/2024

Department Code (Name): HDAE (HOUSING, DINING & AUX ENTERPRISES)

Percentage of Time: 100%

Union Code (Name): 99

Employee Class (Appointment Type): Staff: Career

FLSA Status: Exempt

Classified Indicator Description (Personnel Program): MSP

Salary Grade: 27

Hiring/Budgeted Salary or Hourly Range: The budgeted salary range that the University reasonably expects to pay for this position is $180,000 -$220,000/yr.

Full Salary Range: The full salary range for this position is $124,200 -$243,800/yr. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University.

Work Location: 1501 De la Guerra

Working Days and Hours: M-F, 8:00 - 5:00

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement if applicable: Hybrid (Both UC & Non-UC locations)

Special Instructions

For full consideration, please include a resume and a cover letter as part of your application.

Department Marketing Statement

Housing, Dining, & Auxiliary Enterprises (HDAE) plays a vital role in the University's pursuit of excellence by providing a comprehensive array of essential services to students, staff and other customers. We operate on a 24-hour daily basis throughout the year. The scope of the services offered can be compared to those of operating a small city. The business of HDAE involves the entire range of services associated with the administration of that small city, including physical and capital planning, maintenance and upkeep, community supervision and safety, and support services.

Our division provides housing to over 10,000 students, faculty and family residents on campus and support services for 9,500 students residing in the communities adjacent to the campus; serves 21,000 customers daily in our retail and board dining programs; manages the university's Campus Store, University Center and Event Center; hosts 150,000 guests annually for conferences and meetings; and oversees the administration of transportation, parking and fleet services.

We employ a staff of 680 employees and more than 1,800 student employees who all play a vital role in enhancing the quality of life of the University community, and providing an environment that is supportive of and responsive to the educational needs and extracurricular goals of our students.

Benefits of Belonging

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC and why You Belong at UC.

Brief Summary of Job Duties

The Sr. Executive Director of Housing, Dining & Auxiliary Enterprises (HDAE) has responsibility for general oversight of multiple functions within the division including all Auxiliary Services. Serves as a senior member of the HDAE management group and is delegated responsibility for the entire division in the absence of the Associate Vice Chancellor. Represents HDAE to various constituencies both on and off campus overseeing a highly visible and customer facing external and internal audience. Serves as the divisional reporting point for the Campus Store, Conference & Hospitality Services, including The Club & Guest House; Transportation & Parking Services; University Center and Events Center Administration. Works with department Directors in defining and achieving departmental missions and goals, in problem-solving, in maintaining sound fiscal management, and in ensuring compliance with UC policies and procedures and state and federal laws. The Sr. Executive Director, Auxiliary Services plays a multifaceted role in HDAE. Performs a variety of managerial, supervisory, training, enforcement, and educational functions. Is responsible for policy development, fiscal oversight, and long-range strategic planning for the division as well as developing programs to meet the needs of students, faculty, staff and community members, in conjunction with meeting divisional priorities.

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training
• 4-6 years of strong supervisory and leadership skills with the ability to develop and communicate the organization's mission and vision.
• Excellent verbal and written communication skills.
• 4-6 years ability to establish and maintain working relationships with government agencies, community leaders, and the general public.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times, stressful environment.
• Strong leadership abilities to oversee multiple functions and departments through subordinate managers.

Preferred Qualifications

• Demonstrated skills to work collaboratively and act persuasively in sensitive situations, skills in conflict management techniques.
• Skills in establishing and implementing customer service standards.
• Demonstrated ability to establish metrics for department and employee goals which measure effectiveness of contributions to efficient operations of the department.
• Advanced knowledge of financial analysis and reporting techniques; human resources and risk management planning; accounting and payroll
• Advanced project management skills, including the capability to manage capital projects.
• Advanced knowledge of administrative management theory and ability to translate this knowledge into practice.
• Advanced skills in strategic development, systems planning and change management.
• Skilled at collaborating with a variety of constituencies to work towards common goals that support the mission, vision, values and objectives of the campus.
• Demonstrated ability in working constructively with a diverse and culturally pluralistic student body, staff, faculty and community clientele.
• Demonstrated knowledge of best practices, with an eye toward next practices, in higher education, specifically campus auxiliary services.
• Able to establish priorities, perform effectively under pressure, and complete projects on time.
• Demonstrated ability in the recruitment, training, and performance management of personnel; ability to successfully lead, direct, mentor, evaluate, and motivate staff utilizing clear and effective interpersonal skills, providing mentorship and demonstrating solid leadership and problem solving skills.
• Master's degree preferred

Special Conditions of Employment

• UCSB Campus Security Authority under Clery Act
• Maintain a valid CA driver's license, a clean DMV record and enrollment in the DMV Employer Pull-Notice Program
• Satisfactory conviction history background check
• UCSB is a Tobacco-Free environment

Job Functions and Percentages of Time:

HDAE Divisional Management - 40%

As a senior member of the HDAE leadership team, the Sr. Executive Director, Auxiliary Services is responsible for long-range planning, fiscal management and policy development for HDAE. In partnership with the Associate Vice Chancellor and the Chief Financial Officer, ensures the continued financial viability of the organization's operational units through sound fiscal management and financial controls. Provide leadership in translating strategic and tactical operational plans across multiple departments into multi-year operating budgets, and prioritizing budget requests within the context of a campus plan. Advises the Associate Vice Chancellor, and in certain instances the Vice Chancellor of Administrative Services, on a wide range of complex issues requiring in depth knowledge and analysis of HDAE and departmental operations, and demonstrating excellent judgment, initiative, diplomacy, and political acumen. Participates in defining and implementing divisional programs, strategic planning, policy development, and issues response as a member of the Associate Vice Chancellor's leadership team. Provide programmatic leadership and input for implementing strategic plans, working with department directors, and campus senior leadership. May be called upon to speak and act on behalf of the Associate Vice Chancellor on issues, programs, problems, initiatives, crises, etc., that emanate from or have an impact on students, faculty, staff, the local community and programs within HDAE. In the event of a campus or environmental crisis, including those related to students or staff, the Sr. Executive Director, Auxiliary Services serves as an HDAE point of contact for coordinated response. The Sr. Executive Director, Auxiliary Services has delegated responsibility for the entire division in the absence of the Associate Vice Chancellor.

Divisional Reporting Point - 50%

Responsible for leading and managing a comprehensive array of services and programs through director-level positions. Provide effective and inspiring leadership by being actively involved in defining, measuring and monitoring objectives for programs and services, and developing a broad and deep knowledge of the organizations' programs. Promote a culture of high performance, lead the performance management process, enforce accountability, and develop leaders. Divisional management for and serves as the reporting point for the event operation functions of HDAE, which includes the Campus Store, Conference & Hospitality Services, including The Club & Guest House; Transportation & Parking Services; University Center and Events Center Administration. Plays a critical leadership role in large campus events such as Commencement, Deltopia, Halloween, Harder Stadium and Events Center concerts, and more. Works with department Directors in defining, measuring and achieving departmental missions and goals, in problem-solving; in maintaining sound fiscal management; and in ensuring compliance with UC policies and procedures and state and federal laws. Responsible for management-level decision making regarding departmental personnel, policies, and budget; supervises and evaluates departmental directors; and provides advocacy at the divisional level for departmental and programmatic needs. Ensures that each department provides an environment, services, and programs that encourage achievement by all faculty, staff, students and visitors in a diverse (racially, ethnically and otherwise) campus environment. Supports the campus's efforts to diversify staff and ensures an environment of equity and inclusion. Leads the departments in cross-departmental problem solving and discussion to initiate ideas, changes, and develop best practices.

Community Relations - 10%

Serves as liaison to the general campus academic and administrative offices impacting campus event activities. Develops and maintains effective relationships with campus partners and promotes communication and collaboration with faculty, staff, and students. Requires the development of excellent relationships with a wide variety of both on- and off-campus agencies, including law enforcement, environmental health and safety, county fire, and with county and city governments. Advises the Associate Vice Chancellor, Vice Chancellor, and other campus officials about the public relations aspects of proposed decisions and helps develop and implement public community relations plans necessitated by those decisions. Serves as a media spokesperson for HDAE as needed.

UC Vaccination Programs Policy - With Interim Revisions

As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs - With Interim Revisions.*

As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals** must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.

For more information, please visit:

* UC Santa Barbara COVID-19 Information https://www.ucsb.edu/COVID-19-information

* University of California Policy on Vaccinations - With Interim Amendments https://policy.ucop.edu/doc/5000695/VaccinationProgramsPolicy

*Note: The Policy on Vaccination Programs - With Interim Revisions was updated effective August 16, 2023. A systemwide review of this policy will take place in Fall 2023 with an expected issuance/effective date in early 2024.

** Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Equal Opportunity/Affirmative Action Statement
UC Santa Barbara is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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