IRA Services Representative, Sr. jobs in Fullerton, CA

Job Summary

Designs and delivers programs to train all levels of personnel. Develops tests and visual aids, conducts training classes, and develops criteria for evaluating effectiveness of training activities. Keeps abreast of training and development research: learning theory, motivation theory, and new materials, methods, and techniques. Develops in-house programs and practices to identify developmental needs, including preparing personnel for more responsible positions and increasing effectiveness in present assignments. May evaluate and/or oversee contractors or vendors to develop and/or administer training programs.

Essential Duties and Responsibilities

• Conduct orientation and job specific training for new team members to ensure understanding of the job, responsibilities, policies and procedures
• Train team members on compensation and pension disability worksheets and Leidos QTC Health Services case management software
• Conduct team member refresher and update training
• Develop training plans, calendars, and assist with training material development
• Schedule training programs and ensure set up of materials and equipment in a timely and efficient manner
• Update existing training procedures as necessary
• Participate in the training team expansion requirements for corporate departments
• Analyze, evaluate, and provide feedback related to training effectiveness
• Test, evaluate, and offer feedback on new system updates
• Provide operations support to team members as needed
• Perform other duties and responsibilities as assigned

Competencies

• Ability to work independently and in a team-oriented environment
• Ability to work effectively with people from diverse backgrounds
• Presentation and facilitation skills
• Strong writing and verbal communication skills
• Understanding of different learning and training styles
• Agility in shifting priorities

Education and/or Experience (includes certificate & licenses)

• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.