IRA Services Representative jobs in Rhode Island

This position is primarily responsible for support and maintenance of Ira Green IT Infrastructure including endpoints, servers, network and mobile.
ESSENTIAL DUTIES & RESPONSIBILITIES

• Responsible for providing day-to-day technical support to employees for a range of routine and some non-routine hardware and software related issues. Assist with setup, repair and cabling activities relating to computer and network hardware and software. Work includes lifting, handling or maintaining equipment.
• Office 365\AD Account setup and account maintenance.
• Mobile device setup and support
• Supports daily incoming and outgoing EDI data transfers.
• Making recommendations or decisions to meet overall departmental or organizational needs. Assist in hardware and software evaluation and recommend upgrades or improvements to IT infrastructure.
• Some work on Sundays is required.
• Complies with company’s IT Policies & Procedures.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Two to four years related experience and/or training, or equivalent combination of education and experience.
• Key Skills\Experience:

o Ability to troubleshoot and resolve technical problems for users

o Experience supporting Windows Desktops and Servers, IOS

o Knowledge of TCP\IP, DNS, DHCP, Active Directory and Office 365

o Network Firewall experience

o Intel based desktop, laptop printers and mobile devices

o Experience with industrial equipment experience a plus

o Must be able to independently resolve a wide variety of technical issues using current job knowledge and using research and external resources.

o EDI Experience is an advantage.

Ira Green, Inc. is an Affirmative Action/Equal Opportunity Employer

Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person