Housekeeping Supervisor supervises the daily operations of a housekeeping services department to ensure offices, patient/guest rooms, facilities, and other specified areas are kept in a clean and orderly condition. Responsible for standards' establishment, staff training, schedule/resource coordination, workflow inspection, inventory maintenance and equipment supplies. Being a Housekeeping Supervisor may require a high school diploma or its equivalent. Typically reports to a manager. The Housekeeping Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Housekeeping Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
This position will supervise, train, and inspect the performance of assigned Housekeeping staff ensuring that all procedures are completed to the established standards. This person will assist where necessary to ensure optimum service to guests.
Supervise staff in the performance of all daily procedures to ensure they are performed to standards. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Prepare and distribute assignment sheets to assigned staff and review priorities. Inspect guest rooms, guest corridors, elevator foyer area, vending area, service area including linen closet, staff restroom. and storage area. Inspect public areas/bathrooms, restaurants, spa, pool area, offices, and service areas after being cleaned by respective personnel, using designated checklists. Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests.
Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment. Fluency in English both verbal and non-verbal. Provide legible communication. Compute mathematical calculations. Ability to perform job functions with attention to detail, speed, and accuracy. Ability to maintain confidentiality of guest information and pertinent hotel data. Ability to ascertain departmental training needs and provide such training. Ability to direct performance of staff and follow up with corrections when needed. Ability to input and access information in the property management system/computers.
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