Housekeeping Supervisor jobs in Ontario, CA

Summary  

To inspect and maintain high standards in the quality of the guest rooms, hallways, guest landing areas, pool area, pool cabanas and all public areas. Always provide excellent services to our guest and team members.

Duties/Responsibilities

• Implementing and ensuring all housekeeping operations on assigned shift are in accordance with company policies and procedures and high standard levels. 

• Maintaining and providing the example of a high standard of personal appearance and grooming 

• Ensure that all areas of the hotel and pool area and cabanas are properly cleaned and ready for guest’s arrival. 
• Anticipates and assesses guests’ needs and responds in a courteous and professional manner.
• Developed and maintain a positive connection with hotel staff/managers to receive any information regarding arrivals, cabana rentals and requests and any future accommodations. 
• Developed and maintain a positive relationship with maintenance to report, recommend maintenance or repairs needed. 
• Monitors and maintains proper inventory levels in the storage room and linen closets on the floors. 
• Able to inspect in a daily bases 35 to 40 rooms. 
• Inspect guest pool area and address issues with House Attendants.
• Ensure all areas and furniture of the pool are clean, tidy and ready for guest use.
• Able to supervise and assist housekeeping staff in a courteous and professional manner. 
• Ensure that all housekeeping carts, linen closets, chemicals and equipment are well maintained. 
• Assist in developing, implementing and following thru all cleaning procedures. 
• Assist and monitoring department budget. 

• Aid team members, ensuring they understand all Responsibilities and tasks.
• Assist Housekeeping Management in managing daily activities of Housekeeping, Laundry and Pool

• Report work related accidents, or other injuries immediately upon occurrence to the Executive Housekeeper.
• Identify and correct unsafe work procedures or conditions and/or report them to management 

• Coach, monitor, and develop team members for improved performance
• Ability to focus on attention to details and be able to organize, prioritize and follow-up

• Be able to use computer software to facilitate open and closing reports on a daily basis. 
• Provides information to guest about the hotel, facilities and other amenities. 
• Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
• Perform special projects and other responsibilities, tasks, or duties as requested. 

Supervisory Responsibilities 

• Directing housekeeping staff to ensure a high standard of cleanliness in all public areas.
• Delegating work to meet business objectives and goals.
• Training and maintaining the new and existing housekeeping staff.
• Will work well in stressful, high pressure situations.
• Ability to make progress on multiple assignments under time constraints.
• Ensure we are following compliance with all OSHA regulations. 

Performance Requirements 

• To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures.  
• Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.
• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.
• Demonstrate a desire to succeed and willingness to help others succeed.
• Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.  
• Demonstrate support and comply with all Safety program elements including: adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
• Serve as a contributing Team Member of the Soboba Band of Luiseño Indians enhancing the Casino’s operations in all its business endeavors.

Education / Qualifications

• Must be 21 years of age, or older.
• High School Diploma or GED equivalent, required.
• Minimum Two (2) years of Hospitality or Housekeeping experience or One (1) year as a lead/supervisor within the hotel industry.  
• Bilingual English/Spanish, preferred.
• Computer literacy and previous experiences using property management systems are preferred.
• Any combination of education, experience and training that provides the required knowledge, skills and abilities. 
• Must be able to provide evidence of eligibility to work in the United States of America.

Certificates, licenses and registration

• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license. 
• Required to submit to and obtain negative results on all drug and/or alcohol testing.

Soboba Casino Resort Benefits  

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:   

• 401k Plan   
• Basic Life Insurance employer paid ($20,000) with the option to purchase Supplemental Life Insurance   
• Medical, Dental & Vision paid for the employee   
• Employee Assistance Program   
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)   
• Paid Time Off   

Soboba Casino Resort Team Member Recognition including, but not limited to:  

• Reward and Recognition Program (Quarterly, and Annually)   
• Team member Incentives   
• Discounted Team member meal