Summary of Position:

• Responsible for interviewing, selecting, training, and scheduling of all housekeeping and public area staff to ensure safe, quality and efficient operations.
• Ensure all housekeeping and public area staff uphold all departmental procedures, rules, regulations and standards.
• Monitor and develop employee performance by providing supervision and professional development, conducting counseling and evaluations, and delivering recognition.
• Personally inspect the facility on a daily basis including all guest rooms and public areas. Release clean rooms to the front desk in a timely manner.
• Comply with and ensure compliance with lost and found and key security procedures.
• Order and maintain an adequate inventory of guest amenities and housekeeping supplies.
• Respond to all guest requests or complaints in a timely manner.
• Communicate closely with the front desk on all guest room and public area related needs.
• Perform all administrative duties as required to successfully manage the department.
• Participate in company Manager on Duty program.
• Understand Company’s ISO (Environmental & Quality) management systems, policies,

• Other duties per Duties Checklist and as assigned.

• Excellent customer service and people skills
• Must be able to work a variety of day, night, weekend, holiday shifts
• Strong communication and interpersonal skills with the ability to interact with many types of personalities
• Intermediate Computer Skills- Microsoft Office (Word, Excel) and Hotel Management Systems
• Approximately 50% of work day will be spent outdoors with intermittent time in extreme heat seasonally
• Must be able to lift up to 50 lbs. and carry up to 25 lbs.