The Housekeeping Manager is responsible for the planning, oversight, organization, development, and direction of the Housekeeping Department to assure that the highest quality of housekeeping services is provided to students, faculty, and staff.
Essential Functions
Ensures supervision of the housekeeping staff and is responsible for the training of staff, the motivation of staff, and the development of policies and procedures to ensure a clean and safe facility.- Based on feedback from Lead Housekeepers, Manager will coach staff on issues regarding:
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Arrival and departures, lunch breaks, and rest breaks
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Dress and appearance.
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Work performance and needed training.
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Provides coaching/counseling/formal disciplinary action where appropriate.
- Develops safe work practices and assures that staff follow established safety procedures.
- Oversees the care, ordering, and the use of supplies and equipment.
- Orders all housekeeping supplies and maintains an adequate inventory.
- Prepares housekeeping budget for approval.
- Processes payables in accordance with policies and procedures
- Ensures campus buildings are meeting expectations for cleanliness and floor care by performing regular field inspections, often in partnership with Housekeeping Leads.
- Coordinates repair needs with Buildings and Grounds staff
- Determines time needed for housekeeping services within each campus building and writes schedules.
- Assigns staff and reassigns as needed to cover for absences and vacation.
- Meets with appropriate staff on campus to understand and plan support for campus events involving housekeeping with other unit supervisors; works with Housekeeping Leads to plan and implement such support.
- Participates in at least weekly meetings with Lead Housekeepers to discuss and delegate work related to routine tasks and special events involving housekeeping.
- Responds promptly to resident and college requests for service.
- Seeks out best industry practices and incorporates same departmental guidelines.
- Serves on committees as assigned.
- Oversees recruitment, training, and performance evaluations of team members.
- Performs and manages written monthly evaluation forms for each staff member to assess performance and ensure cleaning standards are maintained.
- Performs other job duties and projects as assigned.
Education
High school diploma or equivalent required
Experience and Qualifications
- Seven (7) years of hospitality or custodial experience, two (2) of which must be in a supervisory capacity.
- Hands on management style required.
- Strong leadership ability and have the people skills necessary to work harmoniously with all other campus employees.
- Self-starter with a strong work ethic
- Strong oral, written and organizational skills.
- Must present a professional appearance.
- Working knowledge of email systems, Microsoft Word, and Microsoft Excel
- Managing and assisting with vendor contracts or supplies, and equipment maintenance
- Familiarity with OSHA regulations on chemical storage and Safety Data Sheets
- Ability to lift 20 lbs. – move equipment, load/unload supplies.
- Must possess a valid driver's license.
Work Schedule
The normal work schedule is Monday – Friday, 7:30 am – 4:00 pm. Must be available as needed on weekends and evenings in accordance with the needs of the College.