Position: Housekeeping Manager
Department: Hotel
Wage: 65,000/yr.
POSITION SUMMARY: Provide overall direction of established housekeeping services and protocols in all areas of the Hotel and Lodge.
ESSENTIAL DUTIES: Specific areas of responsibility included, but not limited to:
- Maintains adequate staffing levels in the Housekeeping Department by interviewing, selecting, training, evaluating, motivating, promoting and counseling as needed.
- Plans work schedules to ensure maximum guest service and in accordance with occupancy, while utilizing labor management tools to control labor expenses.
- Monitor staff workloads and performance to ensure compliance with cleanliness and maintenance in keeping with 4-Diamond/AAA standards.
- Oversight of visual and written inspections of guestrooms and public spaces.
- Assist with development and compliance of the departmental budget.
- Develop and implement controls for expense management.
- Conduct monthly, quarterly and/or annual inventory of supplies, linens, cleaning chemicals and equipment, using a standardized audit tracking of inventories.
- Inspects and evaluates physical conditions of all areas of hotel. Submits recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
- Work with the Maintenance Department to develop, implement and maintain a scheduled property maintenance program for all public areas of the Lodge and Hotel.
- Investigates new and improved cleaning instruments and methods and make recommendations for improvement.
- Maintains a working knowledge of policies and procedures and enforces the same within the department.
- Utilizes leadership skills and motivational techniques in order to maximize Team Member productivity and engagement of direct reports.
- Maintains favorable working relationships with all other departments to foster and promote a cooperative and harmonious working climate.
- Coordinates training programs for current and new Team Members in conjunction with Human Resources.
- Operate the department pursuant to OSHA requirements and guidelines.
- Perform other duties as assigned.
QUALIFICATIONS:
1. Education: High School diploma, or Equivalent required. College education/degree in hospitality or related field, preferred.
2. Work Experience:
a. Two (2) years’ experience in hotel housekeeping, required
b. Three (3) years’ experience in management/supervisory role, required
2. Knowledge, Skills, Abilities:
a. General knowledge of hotel/hospitality operations including security, safety, staffing, forecasting, quality assurance, and service recovery techniques.
b. Effective communication (verbal, written) skills. Fluent (read, speak, write) in English.
c. Bilingual in Spanish (verbal, written), preferred.
3. Be at least 18 years of age.
4. Participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.