Hotel Supervisor - Casino jobs in Waldorf, MD

Overview

The Part-Time Food & Beverage Supervisor is responsible for coordinating, supervising, and managing all property food and beverage, kitchen, and back of the house operations while maintaining a profitable F&B department and high-quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

Responsibilities

• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

• Supervise and manage all F&B personnel.

• Respond to guest complaints in a timely manner.

• Participate in F&B budget, forecasting, and monitor department performance with respect to the same. Perform any necessary follow-up.

• Monitor industry trends and take appropriate action to maintain competitive and profitable operations.

• Work with the F&B Manager and keep her/him informed of F&B issues as they arise.

• Keep immediate manager fully informed of all problems or matters requiring his/her attention.

• Coordinate and monitor all phases of Loss Prevention in the F&B department.

• Prepare and submit required reports in a timely manner.

• Participate in department monthly/quarterly/annual inventories; prepare and submit inventory reports to accounting in a timely manner.

• Organize and conduct department meetings on a regular basis.

• Monitor quality of service and product.

• Cooperate in menu planning and preparation.

• Ensure timely purchase of F&B items, within budget allocation.

• Oversee operations of the employee cafeteria.

• Ensure compliance with all local liquor laws, and health and sanitation regulations.

• Ensure departmental compliance with SOP’s.

• Ensure the training on SOP’s, report preparation, technical job tasks.

• Attend and/or conduct departmental and hotel training etc.

• Interview candidates for front-of-house and back-of-the house F&B positions and follow standards for hiring approvals.

• Conduct and/or attend all required meetings, including pre-convention and post-convention meetings.

• Ensure overall guest satisfaction.

Qualifications

• At least 1 year of progressive experience in a hotel or a related field; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and 4 or more years of related experience.

• Must be proficient in Windows, Company approved spreadsheets, and word processing.

• Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.

• Long hours sometimes required.

• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous, and service oriented manner.

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.

• Attend all hotel required meetings and trainings.

• Participate in M.O.D. coverage as required.

• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, including wearing nametags.

• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.

• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.

• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

• Must be able to maintain confidentiality of information.

• Perform other duties as requested by management.

• Maintain a warm and friendly demeanor at all times.