Hotel Supervisor - Casino jobs in Rockville, MD

Hotel Supervisor - Casino supervises all aspects of hotel operations, including front desk, reservations, concierge, and customer service. Responds to all guest requests, concerns, or problems. Being a Hotel Supervisor - Casino ensures an optimal level of service and hospitality. Works to maintain, update, and train staff on service, hospitality, and safety policies and procedures. Additionally, Hotel Supervisor - Casino may require a bachelor's degree. Typically reports to a manager. The Hotel Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Hotel Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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SUPERVISOR HOTEL OPERATIONS
  • Hollywood Casino at Charles Town Races
  • Charles Town, WV FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

     

    We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

     

    Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

    WE LOVE OUR WORK.

    • Responsible for providing guidance and daily supervision to staff for in any department in the Hotel including Housekeeping, Front Desk, and Call Center
    • Supports and administers operational goals and monitors achievement of performance and profit objectives.
    • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 
    • Adheres to scheduling with attention to guest satisfaction; coordinates any scheduling concerns with manager.
    • Responsible for supporting compliance to departmental budgets.
    • Ensures hotel quality and productivity standards are being met in all areas.
    • Thorough knowledge of guest loyalty program, to include registration procedure; delivers attentive service and recognition to all members.
    • Prepares for group arrivals and departures and VIP arrivals.
    • Arranges for guest requests to be met prior to guest arrivals (i.e. rollaway beds, ground floor, cribs, etc.) and follows up on all guest requests personally to ensure hotel staff completed them to guest satisfaction.
    • Ensures completion of checklist tasks on all shifts.
    • Provides objective documentation of department employees’ performance for recognition/reward or counseling; assists manager in identifying issues related to employee performance for corrective action.
    • Informed of all guest functions, events, tournaments, concerts and activities at HCCTR.
    • Coordinates and/or facilitates training new personnel in all departmental procedures and standards.
    • Assists in maintenance of cost control initiatives by ensuring that employees have sufficient supplies. Monitors par levels and issues replacements before shortages interferes with production, quality or guest satisfaction. Assists manager with ordering and supply inventory.
    • Reports needed repairs and/or equipment malfunctions to maintenance or appropriate vendor and follows through to ensure repairs are completed in a timely manner.
    • Communicates effectively with all departments to ensure operation runs effectively and efficiently.
    • Responds quickly and courteously to guest requests; follows up to ensure guest satisfaction.
    • Follows all company/department policies and procedures & SOP’s and communicates them effectively to the staff members.
    • Completes daily tasks in designated areas as scheduled; follows all policy and procedure for designated position.
    • Thoroughly trained in Emergency Procedures and Crisis Communications material. May be required to assist in the training of staff on same and ensures manuals, handbooks and other materials are maintained and up to date.
    • Thoroughly familiar with all related HAZCOM information, MSDS for any chemicals in use, Blood Borne Pathogen prevention and response. Follows all Safety handling procedures. Assists in training and monitoring safe usage and adherence to proper procedures.
    • Presents a professional image at all times through appearance and behavior.
    • Maintains strict confidentiality in all departmental and company matters.
    • Manages work procedures and expedites workflow.

    BRING US YOUR BEST.

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

    Because responsibilities vary for this position, the Hotel Operations Supervisor can spend a significant portion of his/her workday involved with the following: walking, unlocking, opening, pushing, pulling, lifting, bending and stretching, speaking, listening, typing.  The Hotel Operations Supervisor must be able to lift up to 50 pounds and pull/push a full housekeeping cart or laundry rack.

     

    EDUCATION and/or EXPERIENCE

    High School diploma or equivalent.  A minimum of three years related experience in hotel operations.

     

    LANGUAGE SKILLS

    Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

     

    REASONING ABILITY

    Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

     

    CERTIFICATES, LICENSES, REGISTRATIONS

    For every year of employment, Employee must:

    Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position.

    Successfully complete and maintain certification in the Beverage Service Program (TIPS) as may be required for this position.

     

    OTHER QUALIFICATIONS

    Must possess excellent computer skills, including a working knowledge of common business software such as Microsoft Office and excel.  Must possess excellent leadership qualities and patience. 

     

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is regularly required to stand; walk; use and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to stoop, kneel, crouch, push, pull, crawl and lift objects weighing as much as 50 pounds

    STAY IN THE GAME. FOLLOW US.

    We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

     

    Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

     

       

    We're changing entertainment. Follow us.

     

    Equal Opportunity Employer

     

     

     

     

     

     

     

  • 15 Days Ago

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Hotel Housekeeping Inspector
  • Hollywood Casino at Charles Town Races
  • Charles Town, WV FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 20 Days Ago

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Hotel Laundry Attendant
  • Hollywood Casino at Charles Town Races
  • Charles Town, WV FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 15 Days Ago

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Hotel Room Attendant
  • Hollywood Casino at Charles Town Races
  • Charles Town, WV FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 15 Days Ago

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Hotel Housekeeping Trainer
  • Hollywood Casino at Charles Town Races
  • Charles Town, WV FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 1 Month Ago

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Supervisor hotel
  • Aramark
  • Bethesda, MD FULL_TIME
  • Job Description Job Summary : To lead and direct the Conference Aide staff in maintaining and exceeding the highest quality standards daily. Responsible for the organization and supervision of the Con...
  • 27 Days Ago

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0 Hotel Supervisor - Casino jobs found in Rockville, MD area

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Dishwasher
  • Dave & Buster's, Inc.
  • Silver Spring, MD
  • Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serv...
  • 3/29/2024 12:00:00 AM

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Event Coordinator
  • Bethesda Country Club, Inc
  • Bethesda, MD
  • Bethesda Country Club is hiring an **Event Coordinator**. This position will organize and execute the administration of ...
  • 3/29/2024 12:00:00 AM

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Concierge Part Time
  • Comstock Partners LC
  • Rockville, MD
  • **Concierge Part Time** Rockville, Maryland / Residential Property Management Concierge / Part-Time Comstock Holding Com...
  • 3/28/2024 12:00:00 AM

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Breakfast Attendant
  • Hersha Hospitality Management, LP
  • Bethesda, MD
  • Overview Opportunity: Breakfast Attendant Prepare breakfast bar for hotel guests while greeting and servicing them in a ...
  • 3/28/2024 12:00:00 AM

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Night Auditor
  • Marriott International, Inc
  • Gaithersburg, MD
  • Additional Information Part-Time Job Number 24053305 Job Category Finance & Accounting Location Courtyard Gaithersburg W...
  • 3/27/2024 12:00:00 AM

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Front Of House Restaurant Manager - New Restaurant Opening
  • Torchy's Tacos
  • Rockville, MD
  • The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now op...
  • 3/26/2024 12:00:00 AM

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Housekeeper
  • PeopleReady
  • Derwood, MD
  • Job Description Housekeeper PeopleReady of Derwood, MD is now hiring Housekeepers! As a hotel housekeeper, you will perf...
  • 3/25/2024 12:00:00 AM

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Cook II
  • Marriott International, Inc
  • Gaithersburg, MD
  • Job Number 24042880 Job Category Food and Beverage & Culinary Location Gaithersburg Marriott Washingtonian Center, 9751 ...
  • 3/13/2024 12:00:00 AM

Rockville is a city and the county seat of Montgomery County, Maryland, United States, part of the Baltimore–Washington metropolitan area. The 2010 census tabulated Rockville's population at 61,209, making it one of the largest communities in Maryland and the third largest location in Montgomery County, after Silver Spring and Germantown. Rockville, along with neighboring Gaithersburg and Bethesda, is at the core of the Interstate 270 Technology Corridor which is home to numerous software and biotechnology companies as well as several federal government institutions. The city also has several ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Hotel Supervisor - Casino jobs
$46,325 to $70,762
Rockville, Maryland area prices
were up 1.3% from a year ago

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