Hotel Supervisor - Casino jobs in Pennsylvania

Hotel Supervisor - Casino supervises all aspects of hotel operations, including front desk, reservations, concierge, and customer service. Responds to all guest requests, concerns, or problems. Being a Hotel Supervisor - Casino ensures an optimal level of service and hospitality. Works to maintain, update, and train staff on service, hospitality, and safety policies and procedures. Additionally, Hotel Supervisor - Casino may require a bachelor's degree. Typically reports to a manager. The Hotel Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Hotel Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Dual-Rate Hotel Supervisor
  • Rivers Casino Philadelphia
  • Philadelphia, PA FULL_TIME
  • Engagement Expectations:

    We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

    • Smile, display energy and open body language
    • Proactively greet team members and guests, initiating interaction to provide service
    • Always use a positive parting remark to end the conversation

    Essential Job Functions:

    • A Front Desk Representative may fill the role of Dual Rate Front Office Supervisor in the absence of Front Office Supervisor.
    • In the absence of Front Office Supervisor, the Dual-Rate Supervisor is responsible for overseeing the work responsibilities of the Hotel.
    • Review and maintain up to date on policies and procedures of the front desk, audits and PBX/ Reservations.
    • Counsel, develop and discipline team members in compliance with company policies and procedures
    • Ensure staff receives proper training for each position, including safety training and standard operating procedures
    • Check appearance of all team members to ensure compliance with standards of appearance
    • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
    • Ensure proper staffing levels daily
    • Monitor and maximize occupancy and average daily rate
    • Ensure all assignments are completed in an efficient and timely manner
    • Handle and resolve guest complaints and concerns, then follow up to ensure matters are resolved quickly and appropriately
    • Manage inventory of all hotel products including Linens, Bedding, Sensitive Keys etc..
    • Promptly answer the telephone using a positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
    • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
    • Ensure that assigned staff have reported to work; document any late or absent team members
    • Communicate effectively both verbally and in writing to provide clear direction to staff.
    • Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests, respond with appropriate actions, and provide accurate information such as outlet hours and local attractions.
    • Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
    • Up-sell rooms where possible to maximize hotel revenue.
    • Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
    • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances within permitted authorization level.
    • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
    • Promote The Hotel and brand-specific marketing programs.
    • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other team members. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.
    • Make decisions and act based on previous experience and good judgment, sometimes revising approach to accommodate unusual situations
    • Authorize revenue allowances to remedy problems only after other alternative solutions have been offered
    • Promote teamwork and quality service through daily communication and coordination with other departments.
    • Comply with quality assurance expectations, standards and hotel rating guidelines.
    • Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
    • Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
    • Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)
    • Manage and provide support to all housekeeping house and room attendants.
    • Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by the hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, et.
    • Inspect all guest rooms as assigned and coach attendants of any deficiencies found in the room
    • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
    • Ensure staff receives proper training for each position, including safety training and standard operating procedures
    • Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication programs and Safety Data Sheets
    • Resolve guest concerns in the absence of the Executive Housekeeper
    • Assign attendants’ carts/signs board in the morning and the afternoon
    • Inspect guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
    • Coach attendants on any discrepancies in their areas.
    • Assist in the oversight of the laundry operation to ensure productivity standards are met, safety procedures are followed and the company assets are maintained and protected.
    • Ensure constant communication and coordination between housekeeping and laundry vendors.
    • Ensure that all team members are adhering to all safety and security procedures including entering of guest rooms (both team member and guest requests to open guest room doors), master key protection, work space safety, reporting lost or damaged hotel property, fire safety and reporting suspicious situations.
    • Work collaboratively with other departments, such as Front Desk and the Facilities departments.
    • Work closely with the Front Office regarding room stock and availability via phone or in person
    • Submit maintenance reports/requests to the Facilities department and follow up for completion.
    • As needed, compile and report accurate guest-room status to the Front Office team and ensure that corrective action is taken.

  • 21 Days Ago

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Casino Credit Clerk - Philadelphia
  • Live! Casino and Hotel Philadelphia
  • Philadelphia, PA TEMPORARY
  • Why We Need Your Talents Prepares and maintains documentation relating to customer casino credit, check cashing processing and maintenance of such accounts. Where You'll Make an Impact Verifies and po...
  • 18 Days Ago

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AV Systems Supervisor - Philadelphia
  • Live! Casino and Hotel Philadelphia
  • Philadelphia, PA FULL_TIME
  • Why We Need Your Talents Maintain a clean, safe, fast, friendly, and fun environment for all guests, team members, and company assets. The focus shall always be on ensuring a safe and comfortable envi...
  • 21 Days Ago

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Poker Supervisor - Philadelphia
  • Live! Casino·Hotel
  • Philadelphia, PA TEMPORARY
  • Why We Need Your Talents Responsible for the successful operation of the Poker Room, assuring integrity of the games, safeguarding company assets, and ensuring guests have a favorable gaming experienc...
  • 21 Days Ago

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Sportsbook Supervisor - Philadelphia
  • Live! Casino and Hotel Philadelphia
  • Philadelphia, PA FULL_TIME
  • Why We Need Your Talents Under direction from the Sports Book Lead Supervisor, is responsible for direct supervision of Sports Book writers. Skills You'll Need to Succeed Supervises the daily Sports B...
  • Just Posted

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Slot Tech Supervisor - Philadelphia
  • Live! Casino and Hotel Philadelphia
  • Philadelphia, PA TEMPORARY
  • Why We Need Your Talents The Slot Technical Supervisor is responsible for assisting with successful operation of the Technical Operations of the Slot Department. Supervise the operational readiness, m...
  • 4 Days Ago

Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east. Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Hotel Supervisor - Casino jobs
$41,581 to $63,516

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