Hotel Supervisor - Casino jobs in Mississippi

Hotel Supervisor - Casino supervises all aspects of hotel operations, including front desk, reservations, concierge, and customer service. Responds to all guest requests, concerns, or problems. Being a Hotel Supervisor - Casino ensures an optimal level of service and hospitality. Works to maintain, update, and train staff on service, hospitality, and safety policies and procedures. Additionally, Hotel Supervisor - Casino may require a bachelor's degree. Typically reports to a manager. The Hotel Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Hotel Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Casino Host
  • Ameristar Casino Hotel Vicksburg
  • Vicksburg, MS FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

     

    We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

     

    Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

    WE LOVE OUR WORK.

    • Assists in resolving guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner.
    • Develops relationships with players to grow customer base and increase company revenues by assuring customer retention and repeat business.
    • Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages; assists with special requests.
    • Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the player rewards program.
    • Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law.
    • Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits, as well during special events.
    • Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability.
    • Utilizes telemarketing, correspondence, referrals, email, and events to solicit and grow existing business.
    • Achieves departmental sales and growth goals.
    • Develops in-house invitation lists for special events and other significant hosting events.
    • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
    • Attends and aids in the coordination of special events.
    • Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.
    • Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. 
    • Develops and maintains technical skills to maximize use of patron data systems.
    • Establishes a direct line of communication with all service departments for the purpose of caring for a variety of levels of players.
    • Monitors patron activity and profitability of all assigned players.
    • Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
    • Provides assistance at special events as needed.
    • Provides professional representation on behalf of the company at internal and external meetings and events.
    • Ensures interactions with internal and external guests follow the guidelines of the customer service program.
    • Adheres to all Corporate and local policies, procedures, and operating guidelines.
    • Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
    • Maintains strict confidentiality in all company matters.

    BRING US YOUR BEST.

    • Bachelor’s degree (B.A./B.S.) from four-year college or university; or minimum five (5) years of customer service experience and/or training; or equivalent combination of education and experience.
    • Must have a minimum of one (1) year Casino Guest Service experience, including but not limited to Player Development, Slots, or Table Games.
    • One (1) year of hosting experience with adequate customer following preferred.
    • Must have exceptional customer service and interpersonal skills.
    • Must have excellent written and verbal communication skills.
    • Must have intermediate computer knowledge; proficient in Microsoft Office (Word, Excel, and Outlook); Salesforce (CMS) and ACSC experience preferred.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
    • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
    • Must be able to maintain confidentiality and a high level of professionalism at all times.
    • Must have the ability to write reports and business correspondence.
    • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
    • Must have the ability to identify problems, collect and analyze data, and draw valid conclusions.
    • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.

    STAY IN THE GAME. FOLLOW US.

    We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

     

    Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

     

       

    We're changing entertainment. Follow us.

     

    Equal Opportunity Employer

     

     

     

     

     

     

     

    STARTING SALARY

    $35,568 a year, based on experience
  • 3 Days Ago

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Casino Housekeeping
  • Ameristar Casino Hotel Vicksburg
  • Vicksburg, MS FULL_TIME
  • WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
  • 14 Days Ago

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Hotel Housekeeping Supervisor
  • Island View Casino Resort
  • Gulfport, MS FULL_TIME
  • Oversees the daily operation of the Hotel Housekeeping Department. Turns inspected rooms for the house and ensures the quality of rooms.
  • 2 Days Ago

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HOTEL OPERATIONS SUPERVISOR
  • SCARLET PEARL CASINO RESORT
  • DIBERVILLE, MS FULL_TIME
  • Summary Description: Hotel Operations Supervisor is responsible for the overall operations of the hotel services which include Front Desk, Call Center and Reservations, Gift Shop and Boutique. The inc...
  • 1 Month Ago

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Beverage/ Lucky Bean Supervisor (F&B Supervisor)
  • Waterview Casino and Hotel
  • Vicksburg, MS OTHER
  • Overview Food and beverage supervisor is responsible for the daily operation of the business that prepares and serves food and drinks to customers on the casino floor, hotel and banquet hall. This pos...
  • Just Posted

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Casino Services Representative
  • Waterview Casino and Hotel
  • Vicksburg, MS OTHER
  • Overview Perform proper daily functions in the cage service window area. Ensuring that guests have a favorable gaming experience. Responsibilities Responsible for accurately counting and recording ass...
  • 19 Days Ago

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F&B | Assistant Director of Food & Beverage
  • Fontainebleau Florida Hotel, LLC
  • Miami Beach, FL
  • Overview: "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus ...
  • 3/28/2024 12:00:00 AM

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Hotel Supervisor
  • Wyndham Hotel Group
  • ** Hotel Supervisor** Location: Alpharetta, GA, US Property Name: La Quinta by Wyndham Atlanta - Alpharetta Req Id: 1512...
  • 3/27/2024 12:00:00 AM

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Hotel Supervisor
  • Wyndham Hotel Group
  • Arlington, TX
  • ** Hotel Supervisor** Location: Arlington, TX, US, 76011 Property Name: La Quinta by Wyndham Arlington - North - Dallas ...
  • 3/27/2024 12:00:00 AM

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Hotel Supervisor - $17.00 Sign on Bonus Offered!
  • Wyndham Hotel Group
  • Las Vegas, NV
  • ** Hotel Supervisor - $17.00 Sign on Bonus Offered!** Location: Las Vegas, NV, US, 89169 Property Name: La Quinta by Wyn...
  • 3/27/2024 12:00:00 AM

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Hotel Supervisor - Part Time - 32 hours per week
  • Travelodge Hotels Limited
  • Newark, NJ
  • **Hotel Supervisor - Part Time - 32 hours per weekYork Hull Road Travelodge** Position: Supervisor Pay: 9.26 per hour * ...
  • 3/27/2024 12:00:00 AM

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Trade Show Coordinator
  • Glidewell Dental
  • Irvine, CA
  • Description Position at Glidewell Dental Essential Functions: Assists with coordination of event logistics, including bu...
  • 3/27/2024 12:00:00 AM

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Hotel Supervisor
  • Ontario Northland
  • - Hotel Supervisor Location Cochrane **LOCATION:** Cochrane * Supervise and provide guidance to Station Inn employees * ...
  • 3/26/2024 12:00:00 AM

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Hotel Coordinator (Remote)
  • Tropical Haven Journeys
  • Atlanta, GA
  • Come aboard our dynamic team as a Hotel Coordinator and become an integral part of ensuring our customers' experiences a...
  • 3/25/2024 12:00:00 AM

Mississippi is bordered to the north by Tennessee, to the east by Alabama, to the south by Louisiana and a narrow coast on the Gulf of Mexico; and to the west, across the Mississippi River, by Louisiana and Arkansas. In addition to its namesake, major rivers in Mississippi include the Big Black River, the Pearl River, the Yazoo River, the Pascagoula River, and the Tombigbee River. Major lakes include Ross Barnett Reservoir, Arkabutla Lake, Sardis Lake, and Grenada Lake with the largest lake being Sardis Lake. Mississippi is entirely composed of lowlands, the highest point being Woodall Mountai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Hotel Supervisor - Casino jobs
$37,156 to $56,757

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The first two hotel buildings were constructed east of the Viejas Casino.
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Hotel Supervisor - Casino in Orlando, FL
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Hotel Supervisor - Casino in San Antonio, TX
Program Supervisor – Hotel, Casino and Resort Management.
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