Hotel Supervisor - Casino jobs in Kentucky

• Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
• Handle the front desk budget and order office supplies as needed
• Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
• Lead operations at the front desk and make sure guests have an exceptional stay
• Generate occupancy reports and compile financial information for the general manager

• Possess excellent management skills, communication skills, and multitasking skills
• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
• Prior hospitality experience of 1 year is required for this position
• Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
• High school diploma or equivalent certification required (GED)

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.