Hotel Supervisor - Casino supervises all aspects of hotel operations, including front desk, reservations, concierge, and customer service. Responds to all guest requests, concerns, or problems. Being a Hotel Supervisor - Casino ensures an optimal level of service and hospitality. Works to maintain, update, and train staff on service, hospitality, and safety policies and procedures. Additionally, Hotel Supervisor - Casino may require a bachelor's degree. Typically reports to a manager. The Hotel Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Hotel Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Position: Hotel Housekeeping Supervisor
Department: Hotel
Wage: 18.00/hr.
POSITION SUMMARY: Provide overall direction of institutional housekeeping programs.
ESSENTIAL DUTIES: Specific areas of responsibility included, but not limited to:
QUALIFICATIONS (Indicate if Qualification is Required or Preferred):
1. Education: High School diploma, or Equivalent required.
2. Work Experience:
3. Knowledge, Skills, and Abilities:
a. Intermediate computer literacy, required.
b. Must be able to speak, read, write fluently in English.
c. Must have excellent organizational and communication skills.
d. Must possess excellent customer service skills and be able to effectively de-escalate tensions while maintaining a calm, professional demeanor.
4. Must be at least: 18 years of age.
5. Must be able to demonstrate eligibility to work in the U.S.
6. Must participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.
7. Must be able to communicate and interact with Guests, fellow Team Members, and Management in a professional and courteous manner.
8. Must be available to work all shifts, weekends, and holidays as deemed necessary.
9. Must be able to comply with all Cliff Castle Casino Hotel policies and procedures.