Hotel Resident Manager oversees daily activities on the hotel property including front desk operations, reservations, and concierge and customer services. Remains on-site and on-call to respond to issues, security threats, or hotel emergencies. Being a Hotel Resident Manager also responsible for operational efficiency, profitability and customer satisfaction. Oversees property maintenance function. Additionally, Hotel Resident Manager may require a bachelor's degree. Typically reports to a hotel manager. The Hotel Resident Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Hotel Resident Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
```Duties```
As a Hotel Manager, you will be responsible for overseeing the daily operations of our hotel and ensuring exceptional guest experiences. Your duties will include:
- Managing all aspects of the hotel, including front desk operations, housekeeping, maintenance, and food and beverage services
- Supervising and training staff members to provide outstanding customer service
- Implementing and maintaining hotel policies and procedures
- Conducting regular inspections to ensure cleanliness, safety, and compliance with regulations
- Handling guest inquiries, complaints, and requests in a timely and professional manner
- Monitoring and managing hotel budgets and financial performance
- Collaborating with other departments to ensure smooth operations and guest satisfaction
- Planning and organizing events or special promotions to attract guests
```Requirements```
To be successful in this role, you should possess the following qualifications:
- Previous experience in hotel management or a similar role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Knowledge of hospitality industry standards and practices
- Proficiency in using hotel management software systems
- Bilingual or multilingual skills are a plus
- Ability to work flexible hours, including nights, weekends, and holidays
If you have a passion for hospitality, enjoy working in a fast-paced environment, and have the skills necessary to lead a team to success, we would love to hear from you. Apply today to join our team as a Hotel Manager!
Job Type: Full-time
Pay: $40,698.00 - $45,000.00 per year
Schedule:
Experience:
Work Location: In person