Hotel Resident Manager jobs in Georgia

We are looking to hire an Operations Manager to assist with hotel operations. This team member will provide timely and professional check-in/check-out services in accordance with established scripting and standards. The ideal candidate will have fully open availability to include nights and weekends.

DUTIES AND RESPONSIBILITIES:

• Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.
• Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
• Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys.
• Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
• Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform other duties as assigned which may include guest room inspections after housekeeping cleaning rooms, assist houseman and laundry attendants with duties, special guest requests, etc.)

QUALIFICATIONS AND REQUIREMENTS:

• High School diploma or equivalent, plus one-year front office/guest relations experience including some supervisory training/experience. Some college preferred.
• Must speak fluent English. Other languages preferred.
• Previous Opera PMS experience.
• Previous Front Desk and Housekeeping Management experience.

This job requires ability to perform the following:

• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• Problem solving, reasoning, motivating and training abilities are often used.
• May be required to work nights, weekends, and/or holidays.

Job Type: Full-time

Pay: $16.00 - $17.50 per hour

Expected hours: 40 – 50 per week

Benefits:

• Employee discount
• Paid time off
• Referral program

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Application Question(s):

• What makes you the best fit for this position?

Education:

• High school or equivalent (Preferred)

Experience:

• Front office and Housekeeping: 3 years (Required)
• Hotel management: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Preferred)

Ability to Relocate:

• Savannah, GA 31408: Relocate before starting work (Required)

Work Location: In person