Hotel Resident Manager jobs in District of Columbia

Hotel Resident Manager oversees daily activities on the hotel property including front desk operations, reservations, and concierge and customer services. Remains on-site and on-call to respond to issues, security threats, or hotel emergencies. Being a Hotel Resident Manager also responsible for operational efficiency, profitability and customer satisfaction. Oversees property maintenance function. Additionally, Hotel Resident Manager may require a bachelor's degree. Typically reports to a hotel manager. The Hotel Resident Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Hotel Resident Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Hotel Manager
  • Lyle DC LLC
  • Lyle, DC FULL_TIME
  • Lyle takes the best of “home” and then makes it even better. It is somewhere you can make your own, be cared for and always feel welcome. Whether you’re a proud Washingtonian or a guest in our capital city, you’ll unwind in complete comfort throughout your time with us. However, that comfort is never at the expense of a style that is unique to Lyle: beyond the expected, but never over the top. SUMMARY DESCRIPTION OF POSITION Functions as a strategic business leader of Lyle Washington DC and is responsible for the overall success of the hotel. The Hotel Manager has responsibility for all aspects of the operation including guest and employee satisfaction, people and culture, financial performance, revenue generation and delivering a return on investment for Lore Group. Executes the hotel's strategy in conjunction with the regional leadership teams that support the hotels in the development and implementation of hotel and group-wide strategies, reporting to and working collaboratively with the Regional General Manager. The role initiates and builds group loyalty through proactive communication, setting and managing expectations and delivering solid business results. The individual’s success will heavily depend on working well and interdependently with relevant internal and external stakeholders while collaborating with the Regional General Manager. KEY DUTIES AND RESPONSIBILITIES Executes hotel strategies that are aligned with the Lore Group business strategies. Ensures sustainable work processes and systems are put in place to support execution of the strategy. Continually communicates a clear and consistent message regarding hotel goals to produce desired results. Identifies key drivers of business success and keeps team focused on the critical few to achieve results. Ensures integration of hotel goals in departmental game plans. Inspires and motivates team to achieve operational excellence; encourages calculated risk-taking. Creates synergistic leadership teams and business environments that consistently deliver positive results and continuously strives to improve these results. Integrates business information and foresees events which may directly or indirectly affect the property’s business plan. Analyzes business results and works with both the regional leadership support team and Regional General Manager to develop an effective strategy to address needs. Makes key decisions and oversees execution, removes obstacles to success. Ensures adequate resources are available to achieve business results. Researches and analyzes new products and pricing and services of competition. Introduces ideas to hotel teams to enable property to remain competitive. Champions change and ensures Lore Groups and hotel’s business initiatives are implemented and communicates follow-up actions to team as necessary. Is perceptive of hotel environment. Reviews public space walk-through results and ensures building is well maintained and operational areas have an atmosphere that meets or exceeds guest expectations. Ensures property is a safe and secure facility for guests and employees. Provides leadership to leverage activities/best practices for operational excellence and ensures processes and systems are in place to maximize effectiveness. Oversee team weekly calls/meetings at the locations the role oversees to ensure strong communication exists across the functions promoting high standards of excellence as expected within the luxury/lifestyle sector. SALES REVENUE & MARKETING: Reviews the STR report, and competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position. Ensures demand forecasting and sound revenue practices are in place to maximize yield. Suggests innovative marketing ideas to continue to grow market share. Acts as an ambassador for Lore Group living and leading the groups culture and values & acting as key spokesperson for the hotel with internal & external stakeholders when required. Participates in sales calls and site visits with members of the sales team to acquire new business or close on business. Communicates regularly with sales and events teams on property to ensure operations are meeting service needs. Establishes a presence in the market by developing strategic alliances with community and business organizations. PEOPLE DEVELOPMENT & CULTURE: Creates appropriate hotel culture through strong development plans and develops executive committee members based on their individual strengths, development needs, career aspirations and abilities. Ensures the same is done for all managers and employees within the hotel. Is knowledgeable of leadership talent in the property; identifies resource needs to strengthen team and plans for future hotel openings within the group. Sets appropriate goals and expectations for direct reports in line with the groups goals and holds employees accountable for successful performance. Coaches team by providing specific feedback to improve performance. Conducts annual performance appraisals with direct reports according to the appropriate standard. Ensures service, technical skills and leadership training occurs throughout the property to support successful daily operations. Establishes and maintains open, collaborative relationships with direct reports and entire regional leadership team and ensures direct reports do the same for their teams. Establishes a presence with employees on property and actively solicits associate feedback. Utilizes an “open door” policy and reviews employee engagement results to identify and address problems or concerns. Ensures all employees are treated fairly and equitably. Ensures that regular on-going communication takes place throughout the property through regular townhalls / employee social posts to recognize performance, set expectations and create awareness of the hotel’s objectives. Celebrates successes and publicly recognizes the contributions of team members; ensures recognition occurs in all areas. Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to standard operating procedures. Ensures hotel participates in community service events sponsored to build teamwork and enhance community relationships. Maintains a positive working environment and strong employee retention and engagement scores. FINANCE: Reviews financial reports and statements to determine how business unit is performing against budget for the hotel. Works with regional leadership support roles / executive committees to determine areas of concern and develops strategies to improve the property’s financial performance. Leads cost containment efforts within the property. Coaches and supports hotel leadership team to effectively manage wages and controllable expenses. Strives to maintain profit margins without compromising guest or employee satisfaction. Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation, and driving necessary change. Highlights trends that are likely to shape the wants and needs of internal and external customers of the future; leads the organization in exploring business opportunities that create value for the customer while driving profit. Ensures contracts negotiated with vendors and other contractors are beneficial for the property. To continuously monitor economic, social and governmental trends and policies to ensure the Regional General Manager, Lore Hub Executives and Global Holdings management are kept fully apprised of any implications which may affect the performance of the hotels in meeting its financial objectives. To ensure adequate controls are installed / constantly audited across the hotel for the protection of the hotel’s assets against loss or misappropriation. OPERATIONS: Champions the groups service vision for product and service delivery and ensures alignment amongst the hotel’s leadership teams. Fosters people culture and employee commitment to providing excellent service, participates and leads in daily line-up meetings and models desired behaviors and culture in all interactions with guests and employees. Demonstrates and communicates key drivers of guest satisfaction for the groups target customer; ensures core elements of the service strategy are in place to produce the desired results. Serves as the customer advocate on the property. Pulls together resources to resolve guest and operational issues and impact results. Is highly visible within the hotel and interfaces with customers and employees on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Facilitates/attends pre- and post-convention meetings to establish relationship with customer, understand group needs and set and manage expectations. Reviews guest satisfaction results and other data to identify areas of improvement. Reviews findings with regional leadership support team and hotel leadership teams and ensures appropriate corrective action is taken. Analyzes service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. In conjunction with hotel operations management team ensures leadership teams are focused on service failures or potential service failures for high profile groups e.g., space conflicts, direct billing errors or denials and works with team to identify long term solutions. Ensures quarterly food and beverage audits are conducted in accordance with required standard. Reviews results and takes corrective action as necessary. Ensures and incorporates guest satisfaction as a component of employee/operations meetings with an emphasis on generating innovative ways to meet or exceed guest expectations and continually improve results across the hotel. REPORTING RELATIONSHIP The Hotel Manager will report directly to, the Regional General Manager – Washington, DC. The position is based at Lyle Washington DC and oversees all aspects of this hotel operated by Lore Group. It is expected that the Hotel Manager will work in collaboration with Regional General Manager and the regional leadership support team to ensure maximum support is given to the hotel functional teams. PROFESSIONAL/PERSONAL QUALIFICATIONS It is imperative that the Hotel Manager upholds the philosophy, culture, and values of the Lore Group and has demonstrated strong business results. Qualifications: Degree level (Business Administration or related field or equivalent proven experience) Relevant professional qualifications. Experience: Extensive experience in a simlar role / or has sucessfully demonstrate strong business and finacial results within a hotel group at a similiar level. Skills and Knowledge Outstanding Leadership abilities with a strong focus on people, culture and guest service. Strong communication skills (verbal, listening, writing) Strong organization and analytical skills Strong problem-solving skills Ability to challenge the Status Quo rather than expect the majority viewpoint Ability to acquire and maintain relationships e.g., stakeholders, customers, vendors, investors Effective decision-making skills Effective influence skills Good negotiation skills Effective conflict and change management skills Strong legal expertise related to hotel issues Good presentation and platform skills Ability to evaluate business trends, determine applicability to customer profile and modify business strategies accordingly Knowledge of governmental regulations and safety standards Extensive knowledge of hotel operations including rooms, food and beverage and event management Solid knowledge of food and beverage concepts and sales strategies Knowledge of revenue management and marketing strategies Ability to effectively manage labour productivity Financial management skills, ability to analyze P&L s, develop budgets, forecasting and capital expenditure planning Sales, Revenue and commercial attributes. Ability to use strategic planning and product positioning skills to grow the business To demonstrate creatively and execute against the strategy and drive results Ability to take constructive action without relying on directions from others Ability to exercise flexibility rather than rigid adherence to procedures in order to accomplish goals Effective decision-making skills; can choose a course of action amongst options involving uncertainty or risk Strong employee relations skills LEADERSHIP COMPETENCIES Leadership, Taking Acountability / Driving Results, Building Effective Relationships, People & Culture, Applying Individual Expertise. ---------------------------------------------------------------------------- This job description is intended to illustrate the main duties and areas of responsibility of the job as noted above. Lore Group reserves the right to add, delete, change or modify the job duties and responsibilities described in this Job Description, at the company’s discretion, with appropriate notice. Equal Employment Opportunity Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions. Location: Washington, DC Our properties are widely celebrated for their thoughtful design, interesting use of space, engaging restaurants, award-winning bars and the passion of our people. We are passionate about our people and are committed to training, developing, mentoring, and coaching a world-class team to deliver memorable experiences for our guests. As a small, independent group, we are able to offer a personalised career progression on a global stage, with many of our team members having been able to move to our European and American properties, and vice versa, expanding their roles, careers and experiences. We prefer to promote and transfer within our group whenever possible, backed up by tailored training using internal and external resources. We firmly believe our future leaders are alongside us. Click here to discover stories below from Lore Group team members across Amsterdam, London, Washington DC and our group office in London.
  • 10 Days Ago

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Resident Manager
  • Bozzuto
  • WASHINGTON, DC FULL_TIME
  • At Bozzuto, it’s all about experience. Whether it’s the experience you bring, gain or give, we want your journey to be exceptional. Guided by our core values of creativity, concern, passion and the pu...
  • 19 Days Ago

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Housekeeping Manager
  • The Watergate Hotel
  • Washington, DC FULL_TIME
  • The HotelStep inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury...
  • 14 Days Ago

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IT Manager
  • The Watergate Hotel
  • Washington, DC FULL_TIME
  • A technical role responsible for supporting all property technologies and providing first and second level support functions on all software and hardware platforms. ESSENTIAL DUTIES & RESPONSIBILITIES...
  • 15 Days Ago

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Housekeeping Manager
  • Hotel Madera
  • Washington, DC FULL_TIME
  • Overview Opportunity: Housekeeping Manager Manage housekeeping operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Executive Housekeeper – O...
  • 1 Month Ago

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Food & Beverage Manager
  • The Madison Hotel
  • Washington, DC OTHER
  • About UsThis 356-room colonial inspired yet contemporary hotel draws visitors, families, and locals alike for meals and meetings, overnights and nightcaps, seeing the city and governing the country. O...
  • 20 Days Ago

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Residential Manager
  • BETTER COMMUNITY LIVING INC
  • Dartmouth, MA
  • Job Details Job Location Dartmouth Residential - Dartmouth, MA Position Type Full Time Education Level High School Job C...
  • 3/28/2024 12:00:00 AM

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Hotel Resident Manager / Live-In
  • Stay APT Suites
  • Alexandria, VA
  • Job Description Job Description The Stay APT Suites brand is currently seeking a live in Resident Manager for one of it'...
  • 3/28/2024 12:00:00 AM

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Residential Manager
  • Chrysalis
  • Logan, UT
  • Wage: $19.50 - $22.50 per hour SUMMARY OF RESPONSIBILITIES: The Manager will oversee the day to day operation of the res...
  • 3/28/2024 12:00:00 AM

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Residential Manager
  • Chrysalis
  • Provo, UT
  • Wage: $19.50 - $22.50 per hour SUMMARY OF RESPONSIBILITIES: The Manager will oversee the day to day operation of the res...
  • 3/28/2024 12:00:00 AM

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Assistant Resident Manager
  • N/A
  • Four Oaks, NC
  • Job Description Job Description This position develops and ensures the implementation of policies and procedures, overse...
  • 3/27/2024 12:00:00 AM

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Resident Manager
  • Willow Bridge Property Company
  • Framingham, MA
  • Overview: If you love making people feel at home, youll love working at Willow Bridge Property Company. Whether youre ju...
  • 3/25/2024 12:00:00 AM

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Hotel Resident Manager / Live-In
  • Affordable Suites of America
  • Stafford, VA
  • Job Description Job Description The Affordable Suites of America brand is currently seeking a live in Resident Manager f...
  • 3/25/2024 12:00:00 AM

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Residential Manager
  • Integrated Life Choices Inc
  • Grand Island, NE
  • Residential Manager Integrated Life Choices proudly provides innovative supports to people throughout their lives. ILC i...
  • 3/25/2024 12:00:00 AM

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Hotel Resident Manager jobs
$70,329 to $131,395

Hotel Resident Manager in Las Vegas, NV
They ensure the hotel operates as a well-oiled machine.
January 19, 2020
Hotel Resident Manager in Bradenton, FL
They generally report to the general manager of an individual hotel or to the regional manager of a group of hotels.
February 14, 2020
Hotel Resident Manager in Bergenfield, NJ
California law also requires that a voluntary written agreement must be made between you and your resident manager for the deduction to be lawful.
December 17, 2019