Hotel Resident Manager jobs in Avondale, AZ

Hotel Resident Manager oversees daily activities on the hotel property including front desk operations, reservations, and concierge and customer services. Remains on-site and on-call to respond to issues, security threats, or hotel emergencies. Being a Hotel Resident Manager also responsible for operational efficiency, profitability and customer satisfaction. Oversees property maintenance function. Additionally, Hotel Resident Manager may require a bachelor's degree. Typically reports to a hotel manager. The Hotel Resident Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Hotel Resident Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Hotel Manager
  • Holiday Inn & Suites Phoenix Airport North
  • Phoenix, AZ FULL_TIME
  • Compensation Type

    Yearly

    Highgate Hotels

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

    Location

     

     

     

    Overview

    The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

    Responsibilities

    • Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
    • Tour the operating departments daily, making adjustments as needed via department heads.
    • Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
    • Meet all financial review dates and corporate directed programs in a timely fashion.
    • Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.
    • Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
    • Develop managers for future advancement through competency training and corporate sponsored training programs.
    • Participate in required M.O.D. coverage as scheduled.
    • Maintain direct contact with and monitor the development of management trainees.
    • Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
    • Oversee and assist in the Highgate Hotel budget process as required.
    • Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.
    • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
    • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
    • Ensure complete processing of invoices daily by using the A/P process.
    • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
    • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
    • Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
    • Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
    • Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
    • Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
    • Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.’s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
    • Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
    • Perform any other duties as requested by the Vice President or Regional Director of Operations.
    • Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
    • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
    • Be in the public areas during peak times, greeting guests and offering assistance as needed.
    • Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
    • Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies

    Qualifications

    • At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred.
    • Long hours sometimes required.
    • Maintain a warm and friendly demeanor at all times.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    • Attend all hotel required meetings and trainings.
    • Participate in M.O.D. coverage as required.
    • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, which include wearing nametags.
    • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to maintain confidentiality of information.
    • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
    • Perform other duties as requested by management.

     

  • 14 Days Ago

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Hotel Manager
  • Highgate Hotels, LP
  • Phoenix, AZ FULL_TIME
  • Hotel Manager Requisition ID 2024-50296 Category Hotel Management Job Location US-AZ-Phoenix Property Holiday Inn & Suites Phoenix Airport North Compensation Type Yearly Highgate Hotels Highgate is a ...
  • 28 Days Ago

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Assistant General Manager-Springhill Suites Avondale, AZ
  • Hotel Equities
  • Avondale, AZ FULL_TIME
  • Hotel Equities, multi-award-winning hotel development, and hospitality management company, is currently searching for a remarkable Assistant General Manager for the Springhill Suites in Avondale, AZ Y...
  • 15 Days Ago

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Licensed Cosmetologist
  • Resident Salon Services
  • Phoenix, AZ PART_TIME
  • Would you like a schedule with No Nights and No Weekends? Want to be home for kids after school? Would you like a set schedule where you can actually plan time for your life other than planning life a...
  • 1 Month Ago

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Hotel Catering Sales Manager
  • Crestview Management, LLC
  • Phoenix, AZ FULL_TIME
  • Hotel Catering Sales Manager Job Description The Hotel Catering Sales Manager is responsible for generating revenue by selling catering services to clients. They will work closely with the hotel's foo...
  • 20 Days Ago

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Hotel Sales Manager
  • Crestview Management, LLC
  • Phoenix, AZ FULL_TIME
  • Hotel Sales Manager Job Description The Hotel Sales Manager is responsible for developing and implementing sales strategies to increase hotel revenue and occupancy. They will work closely with the hot...
  • 20 Days Ago

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0 Hotel Resident Manager jobs found in Avondale, AZ area

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Community Manager
  • CVG PROPERTIES
  • Phoenix, AZ
  • CVG Properties is currently searching for an experienced multifamily property manager to join our team and oversee the d...
  • 3/28/2024 12:00:00 AM

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Leasing Consultant - North Scottsdale
  • RangeWater Real Estate
  • Scottsdale, AZ
  • Job Description Essential Duties and Responsibilities include the following. Other duties may be assigned. •Performs all...
  • 3/27/2024 12:00:00 AM

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Smart Maintenance Agent - Work From Home>
  • AppFolio
  • Phoenix, AZ
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Health benefits / 401k matching / PTO - As a...
  • 3/25/2024 12:00:00 AM

A
Smart Maintenance Agent - Work From Home>
  • AppFolio
  • Mesa, AZ
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Health benefits / 401k matching / PTO - As a...
  • 3/25/2024 12:00:00 AM

A
Smart Maintenance Agent - Work From Home>
  • AppFolio
  • Peoria, AZ
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Health benefits / 401k matching / PTO - As a...
  • 3/25/2024 12:00:00 AM

A
Smart Maintenance Agent - Work From Home>
  • AppFolio
  • Gilbert, AZ
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Health benefits / 401k matching / PTO - As a...
  • 3/25/2024 12:00:00 AM

A
Smart Maintenance Agent - Work From Home>
  • AppFolio
  • Laveen, AZ
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Health benefits / 401k matching / PTO - As a...
  • 3/25/2024 12:00:00 AM

A
Smart Maintenance Agent - Work From Home>
  • AppFolio
  • Tolleson, AZ
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Health benefits / 401k matching / PTO - As a...
  • 3/25/2024 12:00:00 AM

Avondale is a city in Maricopa County, Arizona, United States, adjacent to Phoenix. According to the 2017 U.S. Census estimates, the population of the city is 84,025. Avondale, incorporated in 1946, experienced rapid residential and commercial growth in the years since 1980. Once primarily a sparsely populated farming community with many acres of alfalfa and cotton fields, Avondale has transformed into a major bedroom suburb for Phoenix. Several major residential subdivisions and shopping centers have recently been built on former farmland, many adjacent to Interstate 10.[citation needed] Phoe...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Hotel Resident Manager jobs
$62,241 to $116,285
Avondale, Arizona area prices
were up 2.2% from a year ago

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