Hotel Manager jobs in West Virginia

Position:                    Housekeeping Manager

Department:              Housekeeping         

Date Updated:          9/6/05 Created

Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)

•  Responsible for Supervisors, Inspectors, A.M./ P.M. Maids, A.M./ P.M. Housemen performance and development.
• Select, hire and train employees as required.
• Check occupancy, number of arrivals and departures.
• Review out of order rooms updating status in a timely manner.
• Be familiar with Union guidelines to effectively communicate and delegate work assignments.
• Review schedule daily to ensure adequate staffing. Make adjustments to schedule as needed avoiding overtime whenever possible. Communicate overages/shortages to the Director.
• Read the daily logbook; listen to voice mail, review and follow-up on guest requests and or complaints.
• Prepare and distribute daily assignments.
• Conduct shift briefings with staff members ensuring activities are scheduled and assignments are delegated.
• Create a safe environment through effective communication, training and on-going safety audits.
• Monitor and follow-up on Maid/Housemen/Supervisor productivity ensuring standards are maintained.
• Ensure the cleanliness of areas of responsibility through effective supervision of staff.
• Ensure guest requests are handled in a timely and professional manner.
• Maintain an on-going inspection program to ensure performance issues are addressed and training needs are identified.
• Ensure that all assigned rooms are turned over clean at end of day.
• Monitor and maintain standards of cleanliness of all storage areas.
• Monitor uniform appearance of Maids, Housemen and Supervisors.
• Responsible for VIP preparation and daily follow-up.
• Review planning for next day staffing ensuring staffing levels are sufficient and within budgetary guidelines.
• Issue keys and pagers at beginning of shift and collect/inventory both at the end of shift ensuring no losses occur.
• Maintain control and condition of all Cottage vehicles.
• Ensure staging of equipment and cottage room cleaning procedures meet standard.
• Report deficiencies and assign work orders to Housemen, Upholstery, Window Cleaners, Grounds Maintenance and Engineering.
• Plan, schedule and oversee cottage winter deep cleaning and capital project programs.
• Complete random inspections to ensure standards are maintained. Goals to be established with quantity of cottages inspected daily.
• Re-train and cross-train staff.
• Maintain adequate par levels of supplies.
• Monitor the cleanliness, maintenance, and repair of rollaways and baby cribs.
• Complete annual reviews for all staff members.
• Ensure the Housekeeping office and supply room is kept clean and organized.
• Maintain par levels on turndown chocolates and submit orders on a timely basis.
• Ensure all Lost & Found items are turned in daily.
• Monitor work orders submitted by Supervisors to ensure room maintenance issues are being reported.
• Review group resumes, identify requests and ensure follow-through occurs.
• Review employees’ appearance with follow-up ensuring departmental standards are being met.
• Coach, counsel and document as necessary.

Timely and accurate completion of all special projects as assigned.

Secondary Responsibilities:

·          Interview applicants.

·          Complete annual reviews.

·          Complete any other special projects as assigned by the Director of Housekeeping.

Normal Working Hours: (Shift, days)

·         Day time position. Occupancy demands to be considered when planning days off. Must be flexible.

In order to be successful in this position, the ideal candidate must meet the following criteria

in addition to the Ten Essential Attributes for All Employees.

Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)

·         Experience as an executive or assistant executive housekeeper at a four or five diamond rated hotel/resort property of 200 rooms

Educational Requirements: (Degree/Certification, highest required/preferred, field of study)

·         Hospitality or business related degree preferred

Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)

·         Demonstrated ability to effectively communicate with diverse populations including staff and guests in writing and verbally

·         Ability to lead informative and productive staff meetings

·         Demonstrated ability to lead staff to execute tasks in accordance with property goals and standards

·         Ability to hire, train, re-train and cross-train staff

·         Demonstrated ability to generate and maintain documentation

Technical Requirements:  

·         Intermediate computer skills required for computer documentation, record keeping, preparing opening assignments, research and correspondence

·         Valid Driver’s License

·         Proven planning and organizational abilities