Hotel Manager manages all aspects of the hotel property including operations, staffing, and customer satisfaction. Responsible for maximizing operational efficiency and profitability. Being a Hotel Manager monitors all operating costs, budgets, and forecasts. Oversees property maintenance and appearances. Additionally, Hotel Manager may require a bachelor's degree. Typically reports to top management. The Hotel Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Hotel Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
**Job Overview:**
We are seeking a skilled Hotel Manager to oversee our hotel operations and ensure excellent guest experiences. The ideal candidate will have a strong background in hotel management, exceptional customer service skills, and the ability to lead a team effectively.
**Duties:**
- Manage daily hotel operations, including reservations, guest services, and housekeeping
- Ensure high levels of customer satisfaction by addressing any issues promptly
- Train and supervise staff to provide top-notch service to guests
- Monitor financial performance, budgeting, and cost control measures
- Implement strategies to maximize occupancy rates and revenue
- Oversee maintenance, cleanliness, and safety standards of the hotel
- Coordinate with vendors and suppliers for hotel needs
**Skills:**
- OPERA system experience
- Excellent phone etiquette for effective communication with guests and staff
- Strong guest relations skills to handle inquiries, complaints, and special requests
- Bilingual or multilingual proficiency is a plus for catering to diverse guests
- Knowledge of night audit procedures and experience in hotel management
- Proficiency in using phone systems and hotel software for reservations and guest services
Join our team as a Hotel Manager to lead our dedicated staff in providing exceptional hospitality services.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
Schedule:
Work Location: In person