Hotel Manager manages all aspects of the hotel property including operations, staffing, and customer satisfaction. Responsible for maximizing operational efficiency and profitability. Being a Hotel Manager monitors all operating costs, budgets, and forecasts. Oversees property maintenance and appearances. Additionally, Hotel Manager may require a bachelor's degree. Typically reports to top management. The Hotel Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Hotel Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Responsibilities:
- Oversee daily operations of the hotel and ensure exceptional guest experience
- Manage and train hotel staff, including front desk agents, housekeeping, and maintenance teams
- Implement and maintain high standards of customer service to meet guest expectations
- Monitor and manage hotel revenue and expenses to maximize profitability
- Coordinate with various departments to ensure smooth operations and guest satisfaction
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Ensure compliance with hotel policies, procedures, and safety standards
- Supervise and support staff in their daily tasks to maintain a clean and welcoming environment
Experience:
- Proven experience in hotel management or supervisory role within the hospitality industry
- Strong leadership skills with the ability to motivate and develop a team
- Knowledge of revenue management practices to optimize hotel profitability
- Excellent customer service skills with a focus on guest satisfaction
- Familiarity with human resources practices including hiring, training, and performance evaluation
- Ability to multitask, prioritize tasks, and handle stressful situations effectively
- Proficient in using hotel management software systems for reservations, billing, and reporting
Job Type: Full-time
Pay: From $39,000.00 per year
Benefits:
Schedule:
Work Location: In person